Special Projects Manager, Deliverect
Strategic Accounts
More information about location
3 days a week in office
Food delivery & order management platform
Be an early applicant
Food delivery & order management platform
201-500 employees
Be an early applicant
More information about location
3 days a week in office
201-500 employees
Company mission
To be the backbone of on-demand food, and help businesses to connect with their customers and help them to thrive online.
Role
Who you are
- 5+ years of experience in strategic program management, enterprise consulting, or cross-functional project delivery within SaaS or tech, or equivalent work experience
- Proven ability to run complex, multi-stakeholder programs from concept through execution with limited direction
- Familiarity with enterprise RFPs, onboarding workflows, or go-to-market pilots in a B2B context
- A strong bias for action and a builder’s mindset—you structure ambiguity into clarity and bring others with you
- Ability to communicate confidently with executives, while also working hands-on with frontline team members
- Fluency in Slides, Sheets, and reporting tools (e.g., Looker, Tableau, or similar) to drive insights and alignment
- A consultative and customer-oriented approach that balances long-term strategy with short-term urgency
- Experience mentoring or enabling peers, especially in fast-moving or cross-functional contexts
- Strong problem-solving skills with a proactive, unblocking mentality—you don’t wait to be told where to add value
- A natural collaborator who thrives in ambiguity, adapts quickly to change, and models a culture of ownership
- Fluency in English is required, with strong written and verbal communication skills being essential
What the job involves
- The Strategic Accounts team at Deliverect, comprised of Global Success Architects, is a team of highly skilled professionals passionately dedicated to propelling global businesses to success in the digital age
- By crafting and executing tailored solutions, we enhance digital ordering experiences, drive revenue growth, and improve operational efficiencies on a multi-regional scale
- With a customer-first approach, we collaborate closely to understand unique needs and align our solutions with their objectives, working hand-in-hand with both internal and external teams for seamless integration
- As trusted partners, we guide our customers through the evolving digital landscape, helping them achieve their business goals and architecting global success stories
- As a Special Projects Manager at Deliverect, you will lead the execution of high-priority initiatives that sit at the intersection of strategy and operations
- These include strategic pilots, enterprise RFPs, and bespoke customer engagements across our global Strategic Accounts portfolio
- Your impact will be felt in how quickly and effectively we mobilize new opportunities, unblock complex programs, and turn executive vision into operational outcomes
- You’ll drive alignment across teams, improve stakeholder coordination, and ensure Deliverect’s most critical initiatives deliver measurable value to our customers and our business
- Lead the execution of enterprise pilots, RFPs, and strategic initiatives, ensuring alignment with company goals, executive expectations, and commercial outcomes (30%)
- Own stakeholder coordination across functions, bringing together Product, Ops, Engineering, Strategic Accounts, and other teams to ensure clarity of roles, accountability, and timelines (20%)
- Proactively manage risks and remove blockers, escalating only when needed and maintaining momentum through ambiguity (15%)
- Translate executive objectives into operational project plans, with clear milestones, owners, KPIs, and reporting structures (10%)
- Build and maintain program reporting frameworks, surfacing key insights and progress updates to internal and external stakeholders (10%)
- Facilitate retrospectives and continuous improvement efforts, feeding learnings into engagement playbooks and repeatable delivery models (10%)
- Support and mentor program contributors, bringing structure, documentation, and clarity to collaborative projects across departments (5%)
Application process
- Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process
Our take
Restaurants typically work with a number of suppliers, but this can be hard to manage with antiquated and fragmented systems. Deliverect provides a way for companies to integrate online orders into their POS, streamlining the disparate aspects of food service and delivery onto one single platform.
Deliverect has over 10,000 customers, from household name like KFC and Taco Bell to younger restaurant chains like Dishoom. As one of many trying to capitalise on the rise in online food delivery, competition is hot. Deliverect has responded to this by constantly evolving and exploring migration into other sectors of hospitality.
This evolution has seen Deliverect invest in enhancing its services with more physical point of sale terminals and third-party service providers, as well as expanding into in-store management. It also acquired ChatFood, a leader in social media ordering, to solidify its already strong position.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2022
$150m
SERIES D
Apr 2021
$65m
SERIES C
Total funding: $237.9m
Company benefits
- Completely flat company structure
- A MacBook as your work gear
- Great coffee, free snacks, and company social events!
- Full transparency about the business - learn how to create a successful startup
Company HQ
Ghent, Flanders
Leadership
Zhong Xu
(CEO)Previously founded XudoX IT solutions and POSIOS, and acted here as CEO. Previous experience as Global Director of Hospitality for Lightspeed HQ, Senior Software Engineer for EVS Broadcast Equipment, and Technical Sales and Software Engineer for Siruna.
Jan Hollez
(CTO)Previously co-founded POSIOS and has experience as Director of Hospitality Technology for Lightspeed POS, Technical Leader for EVS Instant Tapeless Technology, Software Engineer, Architect and Analyst for Siruna and has done Research for IBBT, INTEC and IBCN.
Jelte Vrijhoef
(CIO)Previously co-founded BonChef.nl and is an Owner of Codejongens and Vrijhoef Holding. Has served as Senior Software Architect for Regi Star and InterWord, and as Technology Advisor for Virtual Guard.
Jerome Laredo
(President)Previously served as a Venture Partner and Advisor for LYS Energy Solutions, Senior Vice President of EMEA & Asia for Lightspeed HQ, Venture Partner for AccelerAsia, Regional Director of South East Asia for Sitecore, CEO of Asia Pacific for Atex and Sales Director of Europe for Nstein Technologies.
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