Financial Operations Specialist, Taulia

• Strong interpersonal, communication and customer service skills
• Ability to communicate complex findings and ideas in plain language
• Ability to empathize with customers
• Ability to change direction quickly, juggle time-sensitive priorities, and evaluate trade-offs
• Enjoys discovering and solving problems
• Good analytical, critical thinking and problem-solving abilities
• Resourceful/Proactive about learning the role (not waiting for direction)
• Degree in accounting, finance, economics or business/related field
• SAP or other ERP eco-system experience

Desirable

• The Financial Operations Specialist role is a unique and exciting opportunity to facilitate smooth B2B transactions in an industry-leading business model
• You will work closely with the Supplier Success Team, Funding/Trading and Payment Operations, Technical/Engineering, Product Development, and Taulia Customers to ensure Taulia maintains and improves delivery of our services to both our internal and external customers and partners
• Working directly with our Suppliers, Buyers, and Finance Partners regarding issues that arise around early payments and payments, ensuring good internal/external communication, and driving resolution
• Working with our Supplier Success and Sales team to ensure new Suppliers are on-boarded into our platform seamlessly
• Taking ownership of issues that arise, maintaining a queue and owning the issue until resolution
• Critical "problem solving" - something didn't work - where/how is it broken and idea/options for resolution
• Thinking about the big picture - how does something that is happening today (new issue) relate to something that happened in the system or process 3 months ago
• Ability to do root-cause analysis
• Ability to triage incoming issues and prioritize accordingly