Renewals Manager, GitLab

$170-300k

OTE

$85-150k

BASE

California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range only. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Plus Equity Compensation & Employee Stock Purchase Plan

Mid and Senior level

Remote from US

One DevOps platform

Be an early applicant

One DevOps platform

1001+ employees

B2BSaaSDevOps

Be an early applicant

$170-300k

OTE

$85-150k

BASE

Mid and Senior level

Remote from US

1001+ employees

B2BSaaSDevOps

Company mission

To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.

Job

Company

Role

Who you are

Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer service, CSM)
Demonstrated progressive experience with B2B software sales
Experience with subscription GTM approaches for customer success management and renewals
Effective communicator, strong interpersonal and collaboration skills
Motivated, driven and results-oriented
Strong negotiation, presentation and closing skills
Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus
Experienced in driving renewals with predictability and delivering to targeted gross retention rates
Experienced in managing a customer relationship from a similar role (e.g., Customer Success Manager, SDR, BDR)
You share our values, and work in accordance with those values
Proven ability to successfully lead renewals with high gross retention, predictability, and customer experience
Demonstrated ability to drive larger, more complex transactions (i.e., contract size, net ARR)
Contributes to the improvement of renewals process, policies, and tools including helping others on the team

What the job involves

The Renewals Manager delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention
In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience
The roles aim to deliver predictable and efficient renewals through a proactive management of the customers lifecycle
Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction
Execute the renewal process to ensure ARR is retained or expanded
Evaluate license usage and complete the true-up requirements
Understand and align customer’s business needs and goals to generate renewal quotes
Provide renewals administration support to Renewals Managers, and Account Executives
Ensure that renewals are closed on a timely basis
Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics
Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval
Additional responsibilities in helping design best practices and methodologies for the renewals organizational
Provides more coverage of larger, more strategic and complex opportunities

Our take

GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.

According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.

GitLab was in the right place to capitalize on the recent trend toward rapid digital transformation and remote working. This trend is expected to continue to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

15% employee growth in 12 months

Glassdoor (4)

Trustpilot (2.3)

Company

Funding (last 2 of 8 rounds)

Sep 2019

$268m

SERIES E

Dec 2018

$20m

SERIES D

Total funding: $434.9m

Company benefits

We offer benefits to manage your health, wealth, and well-being regardless of location
Flexibility in schedule to be there for life’s important moments
Equity compensation & Employee Stock Purchase Plan offered
Generous Paid Time Off

Company HQ

Financial District, San Francisco, CA

Leadership

Sid Sijbrandij

(CEO)

Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.

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