Technical Support Working Student, Zeotap
German Speaker
Customer data platform
Job no longer available
Customer data platform
101-200 employees
Job no longer available
101-200 employees
Company mission
To revolutionise the world of customer intelligence by empowering marketers to leverage customer data while putting privacy and security first.
Role
Who you are
- You are a student of Bachelor’s / Master’s Degree (focus: Information Technology or related discipline), currently studying at a University that is accredited in Germany, and have an Immatriculation confirmation
- You are residing/ living in Germany
- You’re fluent in English and German, both written and spoken
- You have excellent communication skills, both interpersonal and organisational
- You have a “can-do” attitude and never back down from a challenge
- You have the ability to effectively manage time, prioritise tasks and work within deadlines
- You are a self starter and take ownership of your work
- You are a fast learner, especially when it comes to new software tools and programming languages
- Experience working with REST API and hands-on experience in using API clients will be a plus
- SQL Skills to write SQL queries in order to troubleshoot complex issues will be a plus
- Experience with scripting and writing code in Python, Bash, and Java, or having some full stack web development experience will be a plus
What the job involves
- Helping the Technical Support team with resolving problems for enterprise customers in Germany & finding the root causes of issues sounds like a fun mission to you?
- You will closely work with our Engineering, Product, Sales and Customer Success teams to ensure that Zeotap is delivering the best in the class service and support experience to our customers
- You will learn how to provide support and be a trusted advisor to our customers and business teams, with focus on the German market
- You will learn how to research, document and manage resolutions to technical, operational and implementation issues related to all Zeotap products in the CRM system and other project management tools
- You will be responsible for escalating issues in a timely manner with the highest quality based on industry standards and internal SOPs
- You will help establish and document processes, and procedures; produce high-quality technical and functional documentation to be included within public/private knowledge base systems
- You will work on creating monthly/weekly reports on operations metrics and product metrics for issues
Our take
Zeotap is a next-generation Customer Data Platform helping companies better understand their customers. This allows them to better predict their needs to create deeper relationships, encourage repeat custom and supercharge revenue.
The company uses matrix-based prioritisations, intelligent decisions, and strict data audits to make sure that its clients are supplied with only the most accurate data. Its platform was built for speed, but this focus on using only the finest data is what makes it a one-stop-shop for marketers worldwide.
Zeotap has received industry recognition and secured some lucrative partnerships over the years. It has also raised significant funding, the latest of which will support the company in its accelerated path to profitability.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2024
$25m
LATE VC
Sep 2021
$11m
SERIES C
Total funding: $118.1m
Company benefits
- Family leave
- Employee discounts
- Your equipment of choice
- Career advancement - grow your career in a complex and dynamic ecosystem that never stops evolving
- Work/play synergy - be part of an inspiring work culture in which we celebrate achievements together
- International teams - with offices spanning three continents, we’re naturally home to a multicultural and diverse team
- Trust and transparency
- An exciting mission
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Daniel Heer
(Founder & CEO)Daniel founded and served as MD of MyFaible before 5 years at Vodafone in Düsseldorf. In April 2014, he left his role at AppLift to found Zeotap, where he has served as CEO ever since.
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