Customer Care Specialist, SeQura
Portuguese Market
+ Performance-based bonuses
Payment-by-instalments platform
Job no longer available
Payment-by-instalments platform
201-500 employees
Job no longer available
+ Performance-based bonuses
201-500 employees
Company mission
To make payments easy, flexible, and accessible for everyone.
Role
Who you are
- At least 1 year of experience in customer care
- Native level of Portuguese and at least a communicative level of English, Spanish, and/or German is a plus
- Excellent communication skills and a high level of emotional intelligence
- Great capacity for synthesis, methodical and detail-oriented person
- Problem solver and comfortable working by objectives
- Proactive attitude, being able to work as part of the team but also being self-sufficient
- At least mid-knowledge about Office Package and IT
What the job involves
- As a Customer Care Specialist, you will collaborate with our customer care team to provide excellent customer experiences through phone, email, and chat support. Your mission will be to help seQura grow and increase brand loyalty by meeting the customer’s expectations
- Take phone calls, answer emails, and chat messages from our customers to solve their doubts
- Manage different administrative tasks related to the orders made with seQura payment methods
- Collaborate in the continuous improvement of the department, by sharing the best ideas and knowledge of market differences
- Update information in our database and systems
- Generate reports
- Manage Back Office tasks
Application process
- We kindly ask that you submit your CV in English, as it is the official language of our community
Our take
SeQura is a payment technologies company that helps merchants to acquire, convert and retain their customers. With tailored payment solutions across retail, education, repairs and travel, the company offers payments by instalment plans, interest-free credit and more manageable ways to shop.
With $100 million in annual recurring revenue, the company has established itself as a trusted solution for B2C businesses across Europe and Latin America. The likes of Carrefour, Game and Iberia use its platform to grow and incentivise their respective customers, and altogether SeQura reaches more than 2 million international shoppers.
SeQura has secured considerable funds that it is using to expand its services to the US, UK and Germany among others. Its ambitious goal is to double its business volume by 2027 via the development of two new business verticals. These are optiQa, a platform for flexible payments and loyalty programmes in the opticians sector, and eduQa, a platform for flexible education payments.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Nov 2024
$241.8m
LATE VC
Total funding: $241.8m
Company benefits
- 23 vacation days + 2 days of free disposal per year
- Professional development that includes access to a language learning platform with courses available for 24 languages, including both group and private classes
- Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee
- Health insurance discounts with Sanitas and DKV
- Hybrid or remote work
- Work visa and relocation to Barcelona
- Wellness Program embracing a holistic approach by covering six areas (occupational, physical, financial, emotional, social, environmental consciousness) with 34 different activities to configure a plan tailored to your needs
Company HQ
Dreta de l'Eixample, Barcelona, Spain
Leadership
David Backstrom
(Co-Founder & CEO)Was the Founder and CEO of European telemedicine clinic and Sparapengar Europe. Also owns Holick Outdoor resort.
Luis Oyaga
(Founding Partner)Also the Founding Partner of AGME Direct. Previously the Director General at CAMERDATA, as well as Director at Schober Information Group and Adigital.
Joaquim Ferrer
(Growth Manager & Founding Partner)Previously CEO at Grupo Intercom, Board Member at InfoJobs.net and a Sales Manager at PAYMA COMUNICACIONES.
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