Principal Enterprise Program Manager, Zendesk
Customer support across phone, chat, email and social media
Job no longer available
Customer support across phone, chat, email and social media
1001+ employees
Job no longer available
1001+ employees
Company mission
To help businesses deliver exceptional customer service
Role
Who you are
- 5+ years of experience managing enterprise level projects and a proven track record of delivering projects on time and on budget
- Project management experience in Enterprise environment (SOWs, large team management, risk management, staffing)
- Enjoy presenting - showcase high energy, passion, and positivity
- Willing and able to travel (+/- 30%)
- Solid ability to coordinate and work across functional & technical teams – both internally and with partners, both in-person and virtually
- Familiar with agile and waterfall implementation
- Proficient English at a business level and any additional European language
What the job involves
- Manage and drive complex, enterprise, and strategic projects in collaboration with the Enterprise Engagement Leader for our new Transformation Team
- Engage during pre sales through delivery to close and advance transformational project deals
- Support sales in scoping, sizing, and planning of groundbreaking projects and present offers towards decision makers at our customers
- Manage implementation partners and product partners as general contractor
- Approach your work with the customer in mind at all times - you’ll need a genuine desire to create and deliver value for customers throughout the project and deliver customer excellence
- Lead internal project delivery, ensure the team meets key milestones, drive accountability, escalate when needed and remove any obstacles in the team’s way
- Collaborate with multiple internal departments at Zendesk such as pre-sales team, partner team, product team, support, finance team to tackle any customers issues
- Contribute to practice development initiatives through the development of service offerings, methodologies, and other intellectual capital
Our take
Zendesk builds support, sales and customer engagement software. The company was founded in 2006 when its founders set out to create a user friendly, centralised and intuitive system for delivering customer service. The business has since grown considerably, and today Zendesk has over 3000 employees working across 20 global offices, supporting businesses including Uber, Tesco and the NHS.
The company offers a range of products, from customer support to an end-to-end sales suite, with a strong emphasis on customisability and plug-and-play solutions that offer an alternative to traditional CRMs, which can require weeks or even months to set up.
Whilst the global CRM market is crowded and dominated by heavyweights like Salesforce.com and Hubspot, Zendesk has proven that their chat-based approach is both popular and scalable. However, given rising pressure from investors over rejected takeover proposals, the company is looking to maintain its independence through making its own acquisitions, as well as seeking growth in the APAC region.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2012
$60m
SERIES D
Dec 2010
$19m
SERIES C
Total funding: $85.5m
Company benefits
- We know that great work comes from our people, not a place. That’s why we’ve adapted new ways to work together—even when we’re apart. And with our home-office stipend, we cover the costs to bring the office equipment to you
- Work should have perks. That’s why we offer plenty of PTO for full-time employees. And with generous retirement and stock options, at least 16 weeks of maternity/paternity leave, disability, and life insurance, we’ve got you covered for whatever else life throws your way
- Nurture your skills or take on a new challenge—we’re happy to reimburse full-time employees who attend professional conferences or take courses to develop skills within their careers. You learn. We pay. Nice
- Work from home opportunities
Company HQ
Mid-Market, San Francisco, CA
Leadership
Mikkel Svane
(CEO)Co-founded Zendesk in 2006 after working for companies to implement traditional systems for customer service.
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