Italian Customer Success Manager, Phyron
£35-45k
AI-powered video advertising platform for car dealers
Job no longer available
AI-powered video advertising platform for car dealers
21-100 employees
Job no longer available
£35-45k
21-100 employees
Company mission
To develop new, innovative solutions to make life easier and more profitable for car dealers and OEMs around the world.
Role
Who you are
- As the Italian Customer Success Manager (CSM) you will need to have had extensive knowledge of the automotive industry, you will play a key role in managing retention and growing client relationships
- You’re looking for a fast paced environment
- You thrive on working on your own initiative
- You want to be part of an innovative industry
- You are looking for a role with real growth potential
- You are available to travel to clients (>25%) and the head office when required
- You have a commercial mindset and are target driven
- You have marketing and/or automotive experience
- You are a great listener and communicator with customer satisfaction as a top priority
- You can conduct complex contract discussions
- You have previous experience managing client accounts
- You can communicate and negotiate fluently with C-level people in English and Italian(preferably also know an additional European language)
- You have a marketing and/or automotive background with at least 5 years working experience in a similar, customer-facing role, for example as an account manager or agency environment
- You have hands-on marketing experience with managing larger digital marketing budgets (preferably Google, Facebook and/or AMS certified)
- Technical and analytics experience in running complex reporting and strategic conversations
- Experience from a SaaS products industry is an advantage
- Knowledge and experience with the automotive industry is an advantage
- It is important to highlight that the role requires a minimum of 25% traveling, and owning a car is an advantage
What the job involves
- You will be working as part of the delivery team taking a hands-on approach and communicating internally and externally, for managing strategic conversations, planning and facilitating the onboarding of new customers
- After onboarding you will be responding to their user needs, having a strategic mindset for customer growth efficiency and keeping them informed about more advanced functions and features over time
- Reporting to the Head of Customer Success where your main KPI will be measured on the NRR
- After thorough introduction and training, you will be working closely with the Head of Customer Success and wider Phyron team as part of a close-knit team, ensuring excellent customer performance, satisfaction, and growth
Our take
Video content creation is an invaluable marketing tool. It's been proven to have 10 times higher reach compared to static content on Instagram and Facebook. As a result, marketers are under pressure to create high quality video content for digital channels at scale. With competitors continually raising the bar of their content, this can be tricky.
Phyron is an AI-powered video advertising platform specifically for car dealerships and manufacturers. Using data, it automatically generates inventory videos, paid ads and stills of the car, meaning that customers can seamlessly showcase entire car catalogues with no manual work.
Trusted by Toyota, CarWeb, and Arnold Clark, Phyron's videos have attracted hundreds of millions of views. Launched in Sweden, the company has successfully expanded across Europe and North America. 2024 investment will be used to develop its AI & automation technology, grow the team, and attract new customers.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jul 2024
$11.7m
SERIES B
May 2024
$1.2m
SEED
Total funding: $14.2m
Company HQ
Östermalm, Stockholm, Stockholm County
Articles
Leadership
Mattias Kellquist
(CEO)Share this job
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