Senior IT Support Specialist, Project Canary
$100-115k
+ Equity
Office located in Hayward, CA
ESG data for oil and gas
Job no longer available
ESG data for oil and gas
101-200 employees
Job no longer available
$100-115k
+ Equity
Office located in Hayward, CA
101-200 employees
Company mission
To alter the course of climate change.
Role
Who you are
- Our Senior IT Support Specialist will need to have a strong background and skillset in a wide range of information technology practices while also being able to provide excellent and friendly customer service to our fast-growing team
- A willingness to do anything necessary to support the team is a must!
- Travel is minimal but may be required on occasion
- 5+ years of experience in an IT support capacity. A wide range of disciplines is preferred
- Strong customer service skills
- Basic understanding of and experience with cloud infrastructures
- Conflict resolution, communication, and soft skills are a must
- CompTIA A+ certification
- Excellent troubleshooting and problem-solving abilities – someone who enjoys solving puzzles
- Knowledge of cybersecurity best practices
- Basic understanding of A/V solutions
- Proactive mindset
Desirable
- CompTIA Network+, Security+, or similar certifications or equivalent experience
- Advanced cybersecurity expertise
- Experience with MDMs such as Microsoft Intune and JAMF
- Advanced experience with a variety of cloud infrastructures and platforms
- Background in scripting, programming, or software development
- HTML and web design
- Someone who enjoys photo and/or video editing
What the job involves
- Day-to-day tasks include everything from basic IT work to more advanced responsibilities like network and systems administration
- This position will require on-site support, but also extensive remote support for all company locations
- Support Windows, MacOS, iOS, and Android devices
- Support both on-site and remote users and locations across the country
- Create and maintain documentation for both our own knowledge base as well as customer facing materials
- Track and maintain our inventory
- Monitor dashboards of various platforms to be aware of any issues
- Handle any tickets that arrive in a timely manner
- Ownership of your projects and anything that needs to be taken care of
- New hire onboarding tasks, including device preparation, account creation, IT orientation, constant improvements in the process, and priority support for a smooth transition
- CompTIA A+ level hardware repair
- Assist in creating new IT processes for continuous improvement
- Working with our vendors for warranty support
- Multimedia and A/V tasks
- Network support and administration
- Basic systems administration
- Collaborating with other departments regularly to ensure we’re continuing to provide excellent service to the company
Our take
Many countries across the world are making huge efforts to reduce carbon emissions with clean and renewable energy, but natural gas will continue to be used in energy grids for many decades to come. The challenge is to find smarter, cleaner and more efficient ways of handling usage of natural gas to reduce its environmental impact.
Project Canary produces gas emission monitoring technology created in order to provide accurate and granular ESG data to suppliers. This will ensure that natural gas remains a viable long-term option even as zero carbon targets are enforced. So far Project Canary has had remarkable success, with over 1700 of its devices deployed with 60 customers, carrying out more than 750 million measurements a month.
Whilst many startups aim to deliver tectonic shifts in environmental tech in a bid to reduce carbon emissions, Project Canary has taken a more grounded approach by optimizing energy infrastructure that is already in use. By providing industries and governments with the required tools to measure gas usage within a localized area, continued safe and transparent consumption of gases will be able to continue as the world transitions to greener energy production.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (2 rounds)
Feb 2022
$111m
SERIES B
Apr 2021
$10m
SERIES A
Total funding: $121m
Company benefits
- Full coverage of health, dental, and vision insurance (low deductibles)
- 401K company match (no vesting period)
- Stock options
- Student loan assistance
- Unlimited PTO (minimum rule of taking at least 3 weeks off in a year)
- 12 weeks of fully paid parental leave (gender neutral) including adoptions
- Monthly Flex Choice stipend – choice between free parking, free RTD, wellness assistance or a combination
Company HQ
LoDo, Denver, CO
Leadership
William Foiles
(COO)They spent 3 years as a Research Associate at Bloomberg before working as a Goldman Sachs Investment Banking Associate. They left this position after under a year to co-found Project Canary in July 2019.
Chris Romer
(CEO)Having studied at Stanford, they spent 6 years at JPMorgan Chase and worked as a Colorado State Senator before founding American Honors. They co-founded Guild Education in 2015 before founding Project Canary with William in 2019.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job