Customer Success Manager, Tagboard
Software platform for aggregating social media content
Job no longer available
Software platform for aggregating social media content
21-100 employees
Job no longer available
21-100 employees
Company mission
Tagboard arms the producers and storytellers of the world with the platform to build, evolve, innovate, and create impact for their fans, and their bottom line.
Role
Who you are
- At least three years of prior experience in Client Success or an equivalent history of increasing customer satisfaction, adoption, and retention
- Experience in broadcast, production, content, and/or publishing and understanding of the media landscape, as well as the technology behind it across all platforms including Linear, Livestream, and OTT
- Passion for sports, media, or entertainment and understanding that working with some of the coolest properties in these industries may mean support at odd hours. So you’ve got an energetic willingness to roll up your sleeves & do whatever it takes
- Familiar working with clients of all sizes
- Detail-oriented and analytical
- Thrive in a startup environment, embrace ambiguity, and are self-motivated to create and drive programs with a high level of autonomy
- Expert communicator who can collaborate effectively in a remote work environment
- You play well with others, and you are known for having a high level of integrity
- Great listener who likes to understand the problem to help devise a solution
- You excel in networking, presentation, and are relentless with follow-through
- You understand the social media landscape including Facebook, Instagram, YouTube, Twitter, Reddit, TikTok, and the next emerging trends. #RIPVine
- Travel expectation - Even though we are a remote company we value our time together in person and have the wonderful opportunity to gather twice per year; once with your team and once with the entire company. The locations always change and they are always phenomenal! Attending gathering events are a requirement for each team member at Tagboard
Desirable
- Are bilingual in Spanish
- Have flexibility to travel 30% (when travel is resumed), but also exceptional at remote presentations
- Familiar with design tools such as Photoshop, basic design, and CSS (or the ability & openness to learn it!)
- Proficient using Google Documents, Slack, Salesforce, and Confluence
- Have a bachelor’s degree or equivalent experience
What the job involves
- Build relationships with assigned clients, which includes: Onboarding, increasing adoption, ensuring retention, ongoing technical support, and maintaining client satisfaction
- Create and establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of our products and services
- Develop, prepare, and nurture customers for advocacy
- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
- Provide remote and/or on-site production services for key enterprise clients
- Work closely with Account Managers to identify and/or develop upsell opportunities
- Work closely with Account Executives to provide technical demos and brainstorm innovative ideas for potential enterprise partners
- Advocate client needs/issues cross-departmentally
- Program manage account escalations
Our take
Tagboard was borne out of the recognition that engagement happens in real-time on social media and that producers of live content needed a platform to interact with that massive online audience.
As a result they have built an intuitive cloud production platform that has especially helped analog entertainment channels like live sports broadcasters engage viewers across social media platforms like Twitter and Reddit.
They face significant competition from these social-media companies that increasingly see their user-generated content as assets that can drive revenue through easily embedded APIs.
While Tagboard previously made a name for itself simply by aggregating content from multiple social media platforms around hashtags they are now looking to face-off this threat with the creation of new innovative products like Tagboard Interactive.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-10% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2023
$4m
EARLY VC
Apr 2022
$2.3m
SERIES A
Total funding: $23.6m
Company benefits
- Tech Stipend
- Summer Half-Day Fridays
- Health Insurance
- Home Office Setup
- Minimum vacation policy
- Parental Leave
Company HQ
Downtown, Redmond, WA
Leadership
Nathan J Peterson
(CEO, not founder)Social Media veteran, having worked in managerial positions for major brands/companies such as Microsoft and T-Mobile. Joined Tagboard as SVP of Revenue in 2017, then held positions as Chief Revenue Officer and President of the Board before becoming CEO in early 2022.
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