Customer Support Associate, Bluevine
$23 USD/hour
Office located in Jersey City, NJ
Business banking solutions & services
Job no longer available
Business banking solutions & services
501-1000 employees
Job no longer available
$23 USD/hour
Office located in Jersey City, NJ
501-1000 employees
Company mission
To empower small businesses with innovative, personalized banking.
Role
Who you are
- 1+ years of customer facing experience including client-facing experience
- High school diploma or GED required
- Banking and financial experience a strong plus
- Passion for helping people
- Ability to learn and work effectively in a virtual environment
- Critical thinker who loves to solve problems and recommend enhancements
- A quick thinker and a fast learner with the ability to work and make decisions in a rapidly-changing environment
- Ability to effectively manage difficult conversations
- Technology savvy person who can adapt to rapidly changing tools and technologies
- Exhibits uncompromising integrity
- Excited about growing a career within a rapidly growing company
What the job involves
- As a Customer Support team member at Bluevine, you will be an advocate for our clients
- In this role you will work closely with our rapidly growing support team to quickly and efficiently identify, solve, or properly direct our clients' questions and concerns. This role will focus on resolving questions from Small Business Owners regarding their current and future accounts which they have with Bluevine, with a mastery of two product lines
- You will become an expert on up to two products within Bluevine and create added value and memorable experiences for every customer
- Resolve small business owners’ requests regarding Bluevine’s products via inbound call, outbound follow-ups, email, and/or chat (average of 25-35+ contacts per day)
- Ensure customer requests are resolved efficiently and effectively while addressing the customers’ short-term & long-term needs
- Leverage Bluevine’s innovative technology solutions and systems to process customers requests
- Meet or exceed performance expectations based key performance indicators like customer experience, effectiveness, and efficiency
- Identify, resolve, and or escalate risks that may impact the business
- Provide customer experience feedback along with recommended enhancements
- Review documents submitted by customers in order to extract information and provide status updates
Our take
Founded in 2013, Bluevine offers a suite of banking services for small and medium businesses (SMBs). It began as a small business lender, and has since expanded into a small business banking service in late 2020.
Having already loaned billions of dollars with tens of thousands of active customers, Bluevine aims to be the largest bank in the United States for small businesses. While there are over 4,000 banks in the US which are theoretically rivals in this ambition, few of them target the SME market or provide a comprehensive range of financial services to meet their needs.
Bluevine's recent partnerships with Wave and Stripe show a company steadily rounding out its promise to be a true financial hub for small businesses. By pulling banking, accounting, and payments into one streamlines experiences, it's helping owners stay organized and get paid faster without juggling multiple tools.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2019
$102.5m
GROWTH EQUITY VC
Jul 2018
$12m
SERIES E
Total funding: $327.5m
Company benefits
- Medical
- Dental
- Vision
- Competitive salaries
- 401K plan
- PTO & Holidays
- Parental leave
- Life insurance
- Commuter pass
- Weekly catered lunches
- Volunteering events
- Happy hours
Company HQ
Colgate Center, Jersey City, NJ
Leadership
Eyal Lifshitz
(Co-Founder & CEO)They have an MBA from The University of Chicago Booth School of Business. They were a Principal at Greylock IL and an Associate at McKinsey & Company.
Nir Klar
(Co-Founder & CTO)They studied for an MBA from Tel Aviv University. They have an extensive software engineering background, and were the CTO of Planet SOHO and Media Layers.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 7 more jobs at Bluevine