Client Services Coordinator, Small Door
Members-only veterinary practice
Open for applications
Members-only veterinary practice
101-200 employees
Open for applications
101-200 employees
Company mission
To deliver superior veterinary care for pets while providing a personalized, modern, and convenient experience for pet parents.
Role
Who you are
- 2+ years working in a hospitality-focused role (vetmed experience is a plus!)
- Drive to work for a company with a startup mindset, breaking tradition
- Self-motivated, team player, excellent communicator, attention to detail, and customer service oriented
- Ability to connect with others exudes empathy and compassion
- Must be able to work flexible/non-traditional hours including weekends
- Ability to lift up to 25lbs on occasion
- Availability to work 40 hours a week including one weekend day (schedule is four -10 hour shifts)
- Passion and a love for animals (especially cats and dogs!)
- Proficient in computer skills (familiarity with slack is a plus!)
What the job involves
- We are looking for a Client Services Coordinator (internally Member Experience Coordinator) to support our front of house team
- Oversee the scheduling system and wait time for all members
- Manage calls, emails, and additional communications
- Source of knowledge for our members by answering questions, sharing information etc
- Deliver all billing communications during visits
- Seek out feedback and communicate to proper channels
- Maintain a clean, welcoming, and on-brand environment in our practice
- Bring hospitality and service to the forefront of our business
- Find solutions for our members
- Work with members to ensure smooth experiences
- Monitor and manage the practice by anticipating needs and serving our members
Our take
The veterinary industry is struggling to keep up with the number of pets owned in the US - veterinary practitioners are overworked and underpaid, and the result of this is long waits for appointments, shorter visits and a general decrease in veterinary care. Small Door provides a membership model that pairs clients with vets to give pet owners access to 24/7 communication and priority services, ensuring their animals reach the care they need.
There are other companies that are aiming to reduce wait times and costs for sufficient veterinary care. However, Small Door has found its niche in the market by guaranteeing annual examination and priority access to specialists that are trained to deal with specific animals.
Whilst Small Door has opened physical veterinary services, its core focus lies in connecting clients with the appropriate veterinary experts. It claims this helps the company stay true to its true goal: to provide the essential care that pet owners need, whilst ensuring vets are not overworked or underpaid. Small Door's continued funding efforts support its pledge to increase employee count as each practice grows, and also aim to have opened 25 locations by 2025.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Challenging work
"We have aspirational goals and challenges that arise given a complex structure. Yet everyone meets those challenges with support and the ability to..."
Funding (last 2 of 4 rounds)
Dec 2022
$40m
SERIES B
Jun 2021
$20m
SERIES A
Total funding: $66.5m
Company benefits
- Bonus scheme
- Health, dental + vision insurance
- 401K (plus company match)
- Paid-time off, CE allowance, parental leave, and company wide holidays
- Upward mobility and growth opportunities
- Working in a well designed hospital with state-of-the-art equipment
- One Medical membership, HealthAdvocate membership
- Free CitiBike membership, WageWorks commuter benefits
- A collaborative family of people who live our core values and have your back
- A clear career path with opportunities for growth and development, both personally and professionally
Company values
- High standards
- Collaboration
- Transparency
- Respect
- Ownership
Company HQ
West Village, New York, NY
Articles
Leadership
Josh Guttman
(CEO)Worked in Investment Banking Analysis before joining Cowen and Company's Private Capital Group as an Associate. Was GM of AOL from 2008 to 2011, before moving to Sphere as COO. Became CEO of Sphere in 2009, and then joined Outbrain, a recommendation platform. Was a Partner at SoftBank Capital from 2013 to 2017 and then co-founded Small Door in 2018.
Florent Peyre
(President)Joined Ernst & Young as a Senior Team Lead in 2000. Was an Internal Consultant at Lagardere SCA. Moved to Hachette Filipacchi Media, eventually being promoted to VP of Emerging Platforms. Was hired by Gilt as VP of Business Development & Strategy, and then co-founded two startups, CasaHop and Placemeter, in 2012.
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