Client Experience Lead, Heyday
Compensation: $16.00 - $18.00 per hour
Personalized skincare treatments
Job no longer available
Personalized skincare treatments
201-500 employees
Job no longer available
Compensation: $16.00 - $18.00 per hour
201-500 employees
Company mission
Heyday's mission is to cut through the noise in the skincare industry and teach customers about their unique skin, so they can put their best face forward.
Role
Who you are
- Must have outstanding customer service and problem-solving skills
- Must be confident when recommending memberships, packages, and product
- Must have the ability to prioritize and multi-task within a fast-paced environment
- Must be willing to initiate tasks and perform duties without direction
- Must have excellent communication skills (verbal and written) and be able to work with a wide range of personalities
- Must have a positive, can-do attitude
- Must have a friendly and professional phone and email etiquette
- Must have superior organizational skills
- Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts
What the job involves
- Provide high-level client service and hospitality to clients: including in-person, over the phone, and through email. Sets an example for the entire Shop
- Work in conjunction with the Shop Manager to process, record, and respond to schedule adjustments
- Owns the balancing of Skin Therapist appointments in our booking system
- Manage staff on shift, including but not limited to: deployment, delegation, trouble shooting in the moment
- Assist in daily shop tasks and projects, including
- Cleaning
- Assisting with laundry and folding towels
- Preparing for inclement weather
- Sanitation Checklist Follow Up
- Follow protocol to address staff call-outs and no-shows
- Ability to open and close the shop effectively
- Demonstrate product knowledge, assist with re-stocking products, receiving and entering inventory, and be able to assist clients with product sales and returns
- Provide in the moment feedback on task-related skills
- Maintain a positive attitude and take initiative
- Knowledge of treatment room set-up and breakdown in accordance of Heyday standard
- Assist with the training and coaching of new hires for the Host team
- Follow up on Customer Platform to ensure all client contacts are up to date
- Maintain the distinct Heyday aesthetic, appearance, atmosphere and culture
Our take
The facial experience is one that is generally considered to be an occasional luxury. Furthermore, the stigma behind the facial experience leads to the service being marketed almost exclusively toward a feminine audience.
Heyday operates brick-and-mortar facial spas that aim to provide a more affordable and everyday facial experience. The booking system behind Heyday is designed to be gender-neutral and frictionless with the intention of appealing to a wider audience. The innovative facial technology uses customer experience data to personalize the experience, aiming to provide something for everyone.
The startup has raised over $40 million to date in funding rounds, backed by wellness and lifestyle investors. Heyday is using this funding to open new locations and is focused on continued national expansion. Heyday is further developing its concept of a personalized facial experience via partnerships and new and innovative product releases.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2022
$12m
SERIES B
Feb 2021
$20m
SERIES B
Total funding: $43m
Company benefits
- Paid parental leave, flexible return to work
- Work from home opportunities
- Health insurance
- Flexible work schedule
- Employee product discounts
- Discounted facials
Company HQ
SoHo, New York, NY
Leadership
Michael Pollak
(Advisor)BA Architecture at University of Pennsylvania. Independent Brand and Strategy Consultant, Director of Strategy at AvroKo.
Adam Ross
(CEO)MBA at The Wharton School. Director of Mergers and Acquisitions at UBS and Centreview Partners. Co-founder of Tussock Group.
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