Customer Success Manager, Kojo
Onboarding
Materials management platform
Job no longer available
Materials management platform
101-200 employees
Job no longer available
101-200 employees
Company mission
To build sustainable solutions to problems in the construction industry such as creating more housing, upgrading infrastructure, and adapting to climate change.
Role
Who you are
- Reliably run implementation of software product at an organization where success is based on time to value, adoption, and/or revenue retention
- Ability to stay up to date on an evolving product, and propose updates to onboarding practices to support adoption of newest releases
- Display strong written and verbal communication skills in front of a variety of technical and non-technical audiences
- Demonstrated success in solving customer problems while managing a large book of business
- 3+ years working in customer-facing role in SaaS, software, or technology-based environment; familiarity with construction industry a plus
What the job involves
- Managing new customer relationships as main Kojo point of contact during their onboarding, including a kickoff call, training, implementation, and weekly syncs
- Driving best-in-class adoption of Kojo’s platform within the customer’s implementation timeline
- Establishing strategic relationships with relevant points of contact within each account organization; , and conveying Kojo’s value in a meaningful way to all users
- Conducting live virtual trainings to all users on Kojo’s Jobsite, Office, Warehouse, and Vendor platforms
- Troubleshooting, supporting, and consulting users on Kojo best practices and workarounds
- Advocating for customer needs to Product in a way that maintains customer’s perspective while understanding the broader Kojo product roadmap
- Traveling for in-person implementation and training as needed (1-3 times per quarter)
Our take
In recent years, the commercial construction industry has faced more volatility than ever. Construction costs are on the increase, there are constraints on supply chains, material and labor shortages have become more common; and manual ordering processes hold companies further back by being timely and prone to error. Kojo, founded in 2018, supplies software for material management that brings supply chains to a single platform, helping to keep construction companies moving efficiently.
Kojo was founded in response to the archaic pen-and-paper material supply chain that was holding back housing construction even in otherwise innovative neighborhoods. Its software brings field, office, warehouse and vendor teams together to manage materials needed from takeoff to closeout, and to ensure visibility across general and specific stock to avoid unnecessary wait times for workers. The company is the leading materials management platform for the construction industry, supplying first-of-its-kind technology.
Named as one of Inc.'s Best in Business for software in 2024, Kojo has received substantial investment and has an impressive list of customers. Funds are cited to go towards continuing to build the platform and add new products that help contractors save money and time. These have included 2025's AI tool to help combat the rise in material costs for contractors.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Sep 2025
$10m
SERIES C
Sep 2022
$39m
SERIES C
Total funding: $93.3m
Company benefits
- PPO and HSA medical plans, dental and vision plans, fully-covered disability and life insurance coverage.
- Remote-first workforce: Allows our team to work from anywhere in the US or abroad while on a travel visa.
- Unlimited PTO: Plus ten paid holidays that allow flexibility to heal, recharge, travel, or celebrate.
- Paid parental leave: Guarantees 100% salary for up to 12 weeks for a birthing parent and up to 4 weeks for a non-birthing parent.
- A culture of community: Team building, birthday celebrations, virtual crossword puzzles and demo hours, Lunch & Learns, in-person hub hangouts, and company wide offsite retreats.
- Other perks including equipment for your home office, professional development and wellness programs, and recurring stipend to support the remote work experience.
Company HQ
SoMa, San Francisco, CA
Leadership
Maria Rioumine
(Co-founder & CEO)Board Member at Orascom Development Holding. Co-founded Real Capital Innovation. Former Investment Banking Analyst with Goldman Sachs.
Ryan Gibson
(Co-founder)Former CTO of the company. Venture Partner at Eclipse Ventures. Experience as an Engineer with Microsoft and with Google.
Share this job
View 1 more job at Kojo