Customer Support Specialist, tibber
Office located in Strelitzer Straße, Berlin
Digital electricity supplier
Be an early applicant
Digital electricity supplier
201-500 employees
Be an early applicant
Office located in Strelitzer Straße, Berlin
201-500 employees
Company mission
To use digital technology to make electricity consumption smarter.
Role
Who you are
- Are you passionate about customer service and sustainability? Do you thrive in a fast-paced and dynamic environment? Are you comfortable with change? If so, Tibber wants you to join our team
- Love to help. Previous experience in customer service or a related field is preferred
- Strong communication skills. both written and verbal. Tickets will be in German and our company language is English so near-native or fluent in both languages is required
- Customer first mentality. Empathetic and customer-centric attitude
- Problem solver. Ability to troubleshoot and problem-solve effectively
- Tech savvy. Comfortable working in a technology-driven environment. Prior knowledge of Intercom is a plus
- Interest in our product and services. Passion for sustainability and energy efficiency is a plus
What the job involves
- As a Customer Support Specialist at Tibber, you will play a pivotal role in delivering exceptional service and support to our customers while contributing to our mission of revolutionizing the energy industry
- Customer Engagement: Build strong and lasting relationships with Tibber customers by providing world-class customer service through various channels (email and chat)
- Problem Solving: Investigate and resolve customer inquiries, concerns, and issues promptly and effectively, ensuring a positive customer experience
- Product Knowledge: Develop a deep understanding of Tibber's products, services, and technologies to provide accurate information and assistance to customers
- Technical Support: Assist customers with technical issues related to the Tibber app, smart home devices, and energy management systems
- Billing and Account Management: Handle billing inquiries, account updates, and assist with subscription management
- Education and Outreach: Educate customers about energy-saving opportunities, sustainability, and how Tibber's services can benefit them
- Documentation: Maintain detailed and accurate records of customer interactions, feedback, and issue resolution in our CRM system
- Continuous Improvement: Collaborate with cross-functional teams to identify process improvements and contribute to the enhancement of customer service operations
- Feedback Loop: Act as the voice of the customer within Tibber, providing insights and feedback to help shape our products and services
Application process
- We usually respond within a week
Our take
The average household today is in a position to purchase electricity from a range of suppliers, but classically will only buy from one. Tibber supplies an AI for households to purchase energy from a number of suppliers, at the best prices at the best time of day, to reduce their electricity costs, alongside helping them to reduce usage in their homes.
Tibber, founded in 2016, was built as a response to outdated utility management tools. Users access the service via an app, with the AI purchasing electricity automatically at the lowest possible price, as well as alerting customers to consume energy during the cheapest hours of the day. The Tibber hub for smart homes is able to connect various energy sources, such as solar panels and EV chargers, to enable more intelligent electricity production as well as consumption.
Tibber has seen huge amounts of investment, showcasing the popularity of and confidence in its product. The company serves hundreds of thousands of households, and has its sights firmly set on continued expansion across Europe.
Steph
Company Specialist at Welcome to the Jungle
Insights
Most candidates hear
back within 2 weeks
47% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Mar 2024
$91.5m
LATE VC
Mar 2022
$100m
SERIES C
Total funding: $267.6m
Company benefits
- Flexible work hours
- Offices in Stockholm, Helsinki, Berlin and Førde
- Annual pop-up office, to gather the work force to work, explore a new city and spend time together
- “No shoe” policy at the office to enhance the feeling of coming home - a great opportunity when it comes to showing off your slipper fashion range
Company values
- Common for all is a strong passion for the craft we practice, an eternal curiosity and an urge to challenge established ways of doing stuff
- We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do
Company HQ
Førde, Vestland
Articles
Leadership
Edgeir Vårdal Aksnes
(CEO)Former EVP and Head of Software and Business Development at Enoro. Previously Development Manager at Visma. Co-founded Deriga.
Daniel Lindén
(CPO)Former Head of Product Management at Enoro. Previously Head of Product Portfolio at Tieto, with experience in Business Development.
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