Implementation Specialist, Virtual Facility
$110-120k
Automated building intelligence & workflow software
Job no longer available
Automated building intelligence & workflow software
21-100 employees
Job no longer available
$110-120k
21-100 employees
Company mission
Virtual Facility's mission is to increase productivity with intelligent, automated, and configurable tools that drive results.
Role
Who you are
- 3-4 years of professional services or consulting experience, ideally as an Implementation Specialist or Implementation Manager in the SaaS industry serving legacy institutional customers (e.g. facilities management, healthcare, higher education, or government industries)
- Strong project management and communication skills, with the ability to prioritize concurrent projects and deadlines effectively
- Excellent at simplifying complex concepts for both technical and non-technical stakeholders
- Detail-oriented with a track record of delivering high-quality work and creating impactful solutions
- Familiarity with process mapping tools like Airtable and Jira
What the job involves
- We are looking for an Implementation Specialist to join Virtual Facility and help deliver tailored solutions for our enterprise customers
- In this role, you will play a crucial part in accelerating customers' time to value from onboarding and beyond, enhance their product usage, and ensure long-term success with our SaaS platform
- This position reports to the VP of Customer Success and Professional Services
- Understand customers' business goals and workflows, and create project plans to streamline their implementation process
- Act as the main point of contact throughout the implementation/onboarding phase, managing project scope, risks, and customer expectations
- Manage multiple projects simultaneously, ensuring on-time and on-budget delivery
- Identify best practices and trends across implementations to enhance internal and external resources
- Configure our SaaS platform, Alarm Triage, to meet and exceed customers' requirements, providing training on best practices
- Create documentation and train customers on new workflows
- Share customer insights to contribute to the improvement of our product roadmap
- What to expect in your first 30 days:
- You'll get to know the entire team, how we work, and get acquainted with your future day-to-day
- You’ll select your benefits plans
- You'll spend time reading and absorbing the information collected in our sales, CS, and product knowledge bases
- You’ll review our vast recorded library of past sales and Customer Success (CS) calls
- Complete onboarding and training process to become fully familiar with Virtual Facility's Alarm Triage software and implementation processes
- Gain a deep understanding of the company's target market, customer personas, and competitive landscape
- Establish strong working relationships with internal teams, including Customer Success Team, Product Team, Data Team and Sales Team to ensure smooth handoffs and alignment throughout the implementation process
- Shadow and assist the CS team on ongoing projects to gain practical experience and insights into the implementation process
- Participate in internal training sessions or workshops to enhance knowledge of Virtual Facility's product features, updates, and integrations
- Familiarize yourself with Virtual Facility's project management tools and systems to effectively track and manage implementation progress
- Actively engage in team meetings and discussions, sharing insights and ideas to improve implementation processes and customer satisfaction
Our take
Large institutional facilities - such as hospitals, universities, and commercial facilities - lose a huge amount of money to operational expenses. Virtual Facility uses AI to predict, control and reduce these costs. Its modular suite of workflow automation solutions saves clients considerable amounts of time managing these processes.
Virtual Facility enables proactive and predictive insights into building operations, providing its clients with accurate, real-time, and data driven intelligence. Its scalable software-only solution is easily integrateable and manages all data in a secure, central dashboard.
Virtual Facility raised $9 million in seed funding in 2022, this has accelerate its adoption across the US. This has been vital for the company as it consolidates its foothold in the US and beyond. The company has also invested in developing new tools for its platform, such as its cloud-based alarm management system.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Jun 2022
$9m
SEED
Total funding: $9m
Company benefits
- Fully-distributed team - remote in continental US time zones welcome
- Equity
- Fully-paid health insurance options, free One Medical membership, 401k, and other supplemental benefits through Justworks
- Choose your OS - we'll set you up with a powerful Mac, Windows, or Linux laptop + monitor plus any accessories and software you need for the job
- Subsidies for home office set-up and discounts with Branch
- A dozen all-company holidays and flexible PTO - we require you to take at least 2 weeks off each year for vacation (or whatever you want). This isn't a vague policy where unlimited vacation means no vacation -- we take time to recharge
- Ground floor positions with a fast-growing startup - that means your work is sure to have a big impact and there are many potential career paths ahead!
Company HQ
Murray Hill, New York, NY
Leadership
Mark Prewett
(CEO)Previously worked as Project Manager & Senior Mechanical Engineer at PB Power. Is a Partner at Enica Engineering.
Reed Berinato
(CPO)Was Project Manager and Senior Engineer at Buro Happold, and Senior Energy Engineer at The Dome-Tech Group.
Share this job