Customer Success Manager, Sdui
Communication app for schools & daycares
Open for applications
Communication app for schools & daycares
201-500 employees
Open for applications
201-500 employees
Company mission
To build the operating system for modern education.
Role
Who you are
- Together with the rest of the Customer Success team, manage requests and questions from platform users, as well as the monitoring, training and support of assigned clients
- You will build a relationship of trust with the users who use our software so that they understand the value it has. In your day-to-day life you will be in contact with academic leaders, teachers, center management and secretaries of leading educational institutions around the world
- You will resolve everyday concerns that may arise among users of our platform, along with motivating them to fall in love with the product and thus make their experience with Additio App and all Sdui Group products incredible
- You will hold virtual follow-up meetings with the schools so that we can enhance their satisfaction
- You will make an exhaustive and systematic record of all interactions you make with schools in our CRM (Salesforce)
- You will have to seek to renew the relationship we have with the school, year after year, also betting on maximizing the revenue they provide us
- You will collaborate with other teams to achieve the best version of our product: product, sales, tenders, marketing, IT..
What the job involves
- Together with the rest of the Customer Success team, manage requests and questions from platform users, as well as the monitoring, training and support of assigned clients
- You will build a relationship of trust with the users who use our software so that they understand the value it has. In your day-to-day life you will be in contact with academic leaders, teachers, center management and secretaries of leading educational institutions around the world
- You will resolve everyday concerns that may arise among users of our platform, along with motivating them to fall in love with the product and thus make their experience with Additio App and all Sdui Group products incredible
- You will hold virtual follow-up meetings with the schools so that we can enhance their satisfaction
- You will make an exhaustive and systematic record of all interactions you make with schools in our CRM (Salesforce)
- You will have to seek to renew the relationship we have with the school, year after year, also betting on maximizing the revenue they provide us
- You will collaborate with other teams to achieve the best version of our product: product, sales, tenders, marketing, IT..
Our take
Germany-based Sdui is helping schools and daycares transform for the digital age, with a range of GDPR-compliant communication solutions. From its "digital classroom" - which allows chat and video conferencing - to parent letters and push notifications, Sdui provides all the tools for enhancing communication in the education and childcare spaces.
Serving thousands of schools and daycare centres across Europe, the company has already taken strides towards its vision of a world in which technology enables everyone to benefit from the best possible education. 2024 funding and the acquisition of FoxEducation that same year will enable the company to accelerate international expansion and scale its products, all with the aim of becoming a first-choice partner for educational institutions across Europe.
Freddie
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2024
$24.7m
EARLY VC
Feb 2023
$21.2m
SERIES A
Total funding: $53.9m
Company benefits
- MacBook or Windows notebook
- 30 days of vacation
- Remote work
- Free drinks
- Company pension plan
- Flexible hours
Company HQ
Koblenz-Metternich, Koblenz, Germany
Leadership
Daniel Zacharias
(Co-Founder & Group CEO)Member of the Supervisory Board of Pupil AG and of Konecto. Is a Founding Member for iddb.school and Edtech Founders Club, a Founding Partner for BV Capital, and a Partner for SH.
Jan Micha Kroll
(Founding Member)Graduate of the University of Koblenz and Landau, where they were studying when they founded Sdui.
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