Product Operations Manager, Robinhood
Crypto
$90-120k
Salary dependent on location. + Equity and bonus
Commission-free stock trading platform
Job no longer available
Commission-free stock trading platform
1001+ employees
Job no longer available
$90-120k
Salary dependent on location. + Equity and bonus
1001+ employees
Company mission
To democratize finance for all.
Role
Who you are
- Bachelor’s degree or equivalent practical experience
- 3+ years of experience in program or project management, product operations, risk management, or a related field—ideally within the cryptocurrency or broader fintech industry
- Deep understanding of cryptocurrency markets, blockchain technology, and the evolving regulatory landscape
- Exceptional organizational and project management skills, with the ability to drive complex initiatives independently across teams and global time zones
- Strong attention to detail paired with a proactive, risk-aware mindset and a bias toward problem-solving and execution
- Resourcefulness and agility in fast-paced, entrepreneurial environments
- Excellent communication and interpersonal skills
What the job involves
- The Crypto Operations team at Robinhood is dedicated to delivering an excellent end-customer experience and mitigating firm risk while supporting cutting-edge crypto products
- As a Product Operations Manager, you will play a crucial role in ensuring the smooth operation of our crypto products and future launches
- You will lead cross-functional projects designed to improve Robinhood’s operational efficiency and readiness
- The role will work on scaling operations for our existing Crypto products as well as scoping operational impact for new Crypto initiatives
- This role will work with cross-functional partners including Product Management, Crypto Operations, Compliance, Legal, Engineering, Security, and Customer Experience to guarantee operational readiness
- Product Operations Managers are passionate about delivering an excellent customer experience, achieving product objectives, and working with multiple partners
- This is a unique opportunity to shape the future of crypto operations for one of the most dynamic teams in the industry
- Lead and manage end-to-end operational processes supporting Robinhood’s crypto products, ensuring they are efficient, scalable, and compliant with applicable laws and regulations
- Partner closely with Product, Engineering, Compliance, and Customer Experience teams to design, launch, and continuously improve operational workflows that support both new and existing crypto features
- Serve as a key liaison between operations and customer-facing teams, ensuring that support teams are equipped with the tools, training, and context needed to provide high-quality service to crypto customers
- Collect, prioritize, and communicate product-related challenges to be considered by product and engineering in future development
- Proactively identify process gaps, pain points, and inefficiencies across the crypto product lifecycle—and implement improvements through automation, enhanced tooling, or revised procedures
- Monitor and analyze operational metrics to ensure processes are performing as expected, and lead cross-functional efforts to address any issues or optimize performance
Our take
For years, traditional brokers ruled the share trading realm, charging hefty fees that locked out everyday investors. Robinhood emerged as a disruptor, offering commission-free trading and opening the door to a new generation. Its innovative model thrives on premium features like increased buying power and extended trading hours, attracting a younger audience drawn to meme stocks like AMC and GameStop.
But Robinhood's not just about quick thrills. The company claims its mission lies in catering to "the unmet needs of the next generation," evidenced by its "Robinhood Retirement" launch, targeting gig-economy workers often excluded from financial planning. This commitment to accessibility aligns with its core values.
However, 2023 brought unexpected turbulence, as Robinhood became entangled in the FTX cryptocurrency exchange bankruptcy scandal when it emerged that the US Department of Justice seized hundreds of millions of dollars of the company's shares tied to FTX founder Bankman-Fried. Despite these challenges, Robinhood successfully bought back the missing stock, and its impact on democratizing finance remains undeniable.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 13 rounds)
Feb 2021
$2.4bn
CONVERTIBLE
Jan 2021
$1bn
LATE VC
Total funding: $5.6bn
Company benefits
- Well-being - Premium medical, dental, and vision insurance
- Family & home life - Parental leave, personal prosperity benefits
- Comfort & care - Annual lifestyle stipend
- Office life - Catered meals and fully stocked kitchen, commuter benefits
- Growth - Education and training, community events, career mentorships
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Vlad Tenev
(Co-Founder)Studied Mathematics at Stanford University, where they met their fellow co-founder. Dropped out of a PhD to start Robinhood.
Baiju B.
(Co-Founder)Studied Mathematics and Physics at Stanford University, where they met their fellow co-founder.
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