People Operations Coordinator, PagerDuty

• This role is tailored for an emerging HR professional eager to broaden their expertise in processes that bolster the entire employee lifecycle
• Demonstrate an unwavering commitment to maintaining the confidentiality and security of sensitive information
• Excellent communicator (written and verbal) with exceptional customer service skills, a team player, and comfortable being the front-line for general employee inquiries
• Proficient in working with Google Suite, Slack, and MS applications such as Excel, Word, PowerPoint
• Detail-oriented, analytical, and strong ability to juggle priorities
• Applicants must be currently authorized to work in the United States on a full-time basis
• We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application

Desirable

• PagerDuty is seeking a People Operations Coordinator to join our talented, customer-focused People Operations team
• It involves direct engagement with Dutonians globally to deliver outstanding experiences, collaboration across the People Team and various internal departments, and active participation in cross-functional projects aimed at enhancing processes and elevating the employee experience
• Respond to employee queries and resolve issues - Promptly address internal and external employee questions with accuracy and empathy, exercising sound judgment when handling confidential information and escalating complex scenarios to subject matter experts
• Coordinate global onboarding activities - Manage first-day orientation presentations, system entry, background checks, HR compliance tracking, and reporting to ensure smooth employee transitions
• Maintain Workday data accuracy - Own data integrity for full-time employees and contractors, process employee changes like promotions and relocations, and participate in auditing activities
• Drive process improvement and documentation - Maintain knowledge base accuracy, identify self-service opportunities, contribute to continuous process improvements, and document new procedures
• Support People team programs and projects - Assist with Recognition programs, Employee Relocation administration, Engagement Surveys, and provide additional support for reporting, systems troubleshooting, and other HR initiatives as needed