Technical Support Engineer, BeyondTrust
Privileged Access Management platform
Be an early applicant
Privileged Access Management platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To protect identities, stop threats, and deliver dynamic access to empower and secure a work-from-anywhere world.
Role
Who you are
- Bachelor’s degree preferred in a related technical field
- 5 years in enterprise software customer support and/or IT related support
- Proficient knowledge of Windows based server OS such as Microsoft Windows Server
- Knowledge of the following
- Strong dedication to customer care
- Strong team interaction skills
- Excellent verbal and written communication skills, in person, by telephone, and with large teams
- Ability to understand and analyze customer technical needs
- Ability to participate, contribute, and interact with Pre Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
- ◦ Active Directory and GPO
- ◦ Network Topology/Layers
- ◦ Networking Tools and Utilities
- ◦ AV/Firewall Rules and Policies
- ◦ Secure “machine to machine” communications
- ◦ Virtualization
- ◦ Windows Account Administration
- ◦ Security software
- You are flexible! You define “good attitude.”
- You enjoy working with a team and alone as the situation dictates
- You have a great sense of humor
- You are passionate, optimistic, and energetic
- You have an insatiable thirst for knowledge and improvement and the desire to grow in your role and in the company
- You are up to speed in the latest Cyber Security and Software trends… you work relentlessly to be innovative and stay relevant for the benefits of our customers, partners, employees, and the company
- You evoke inspiration in those around you and encourage them to create their best work
- You work for the best interest of the group at all times
- You have unwavering personal integrity and work ethic
- You are proactive
- You graciously give and receive feedback
- You are motivated, no excuses, and a tenacious self-starter
What the job involves
- As a Technical Support Engineer you will be responsible supporting customers with IT related issues as they deploy, configure, and report incidents with their BeyondTrust products and solutions
- This responsibility includes responding to, resolving or escalating and documenting customer’s incidents in a timely, efficient and professional manner while actively participating in a team environment
- This position requires the ability to exercise independent judgement in communication with peers and customers to quickly assess the scope of customer issues, ensuring they are addressed judiciously and routed in accordance with organizational objectives and policies
- Manage customer communication and expectations
- Provide phone, email, and chat Support to assigned accounts
- Provide troubleshooting and debugging of customer problems
- Act as the customer liaison to Engineering, Sales, and Field Engineer teams
- Transition product issues to Engineering and product enhancements to Product Management, tracking status to the customer regularly
- Escalate critical issues and roadblocks to the Technical Support Manager
- Be a part of the on-call rotation for the assigned product team
Our take
Unifying in-office and remote terminals with secure authorisation, BeyondTrust is meeting the changing demands of identity security with new technology. Though it was founded in 1985, BeyondTrust modernised its systems with a new software platform in 2022, that better suits the security needs of remote work and hybrid employee structure.
This modernisation speaks volumes about the direction of BeyondTrust, which was acquired by management platform Bomgar in 2018. With a focus on cloud technology, the company has successfully adapted to the ever-changing shape of cyber security threats and continues to nurture a large client base.
On top of record growth in 2022, the company continues to add new features and capabilities to its platform, showcasing its devotion to innovation that bodes well for its performance in the future. It has also become a strong voice in the movement for better cybersecurity practices in business, conducting surveys and research into the evolving space.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2010
$3m
LATE VC
Jan 2009
$6m
LATE VC
Total funding: $12.1m
Company benefits
- Healthcare
- Retirement
- Generous time off policy
Company HQ
Johns Creek, GA
Leadership
Janine Seebeck
(CEO, not founder)Currently Board Member at Boomi. Worked as COO and CFO at the company before becoming CEO. Previously CFO at Agilysys, and VP of Finance at PGi.
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