Software Engineer, Ada
Training
AI customer service company
Be an early applicant
AI customer service company
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- 5+ years of experience as a Software Developer (with a strong preference for Python, JavaScript/TypeScript experience)
- Experience with databases such as MongoDB, PostgreSQL, ElasticSearch and in-memory stores such as Redis
- Experience working on AI projects with 3rd party LLM providers, such as OpenAI, Azure, Anthropic
- Experience designing, building, and maintaining APIs for external developers
- Ability to articulate technical decisions clearly, explaining not just the “what” but the “why” behind architectural choices, trade-offs, and implementation details
- Proven experience mentoring engineers through code reviews, design discussions, and knowledge-sharing
- If you’re excited to solve complex problems and shape the future of AI-driven customer support, we’d love to hear from you
What the job involves
- As an Ada engineer, you’ll have the autonomy to make a huge impact and the opportunity to work alongside talented peers who challenge and inspire you
- We move fast, take ownership, and always strive to improve, both as individuals and as a team
- You will partner with product managers, designers, and machine learning scientists and will be responsible for both building scalable systems and working directly with LLMs
- Our team values a high ownership mindset. As a Senior Engineer, your job is not just to write the code, but to give valuable input on the features we develop and the technical foundations of our systems
- You must empathize with our direct customers, and end users who will interact with the AI agents we power, to think about the best ways to solve the problems on our roadmap
- Ada’s founding mission was built around making powerful technology easy for non-technical customer support teams to use, a mission that the Training team helps lead today. Consider these questions:
- How can I get my AI Agent ready to launch as soon as possible?
- What is the easiest and most effective way to give my AI Agent feedback?
- How can the experience of managing an AI Agent be made simple?
- The Training team works on features that directly impact how an AI manager can successfully launch and improve their AI agent
- Outcomes:
- Execute on our ambitious product roadmap by creating and implementing technical designs
- Active participant in levelling-up our current development practices
- Champion a high-quality bar on our work by reviewing the team’s code, providing insightful feedback, and fostering a collaborative community within the engineering organization
- Ensure that the team is providing the best AI Agent platform experience by staying close to the customer feedback, internal team pain points and close collaboration with our product and design partners
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated billions of brand interactions and supports over 320 brands across the globe including Zoom, Facebook and Square. Its technology includes a no-code platform, which lends to its popularity. Ada has focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-29% employee growth in 12 months
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company HQ
Wellington Place, Toronto, ON
Leadership
Mike Murchison
(CEO & Co-founder)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer, Developer & Co-founder)Experience as Developer for Teehan+Lax, and co-founder of Volley.
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