Director of Customer Success, Hebbia
$175k
OTE
+ Equity
5 days a week in office (SoHo, NY)
Building the AI interface for knowledge work
Be an early applicant
Building the AI interface for knowledge work
21-100 employees
Be an early applicant
$175k
OTE
+ Equity
5 days a week in office (SoHo, NY)
21-100 employees
Company mission
To put capable AI in the hands of 1 billion people by 2030.
Role
Who you are
- If you have built or scaled a Customer Success organization, love solving hard problems, and want to leave a visible mark on a company bringing frontier AI to serious work, we’d love to meet you
- A player‑coach with an entrepreneurial mindset: able to set strategy while rolling up your sleeves to execute
- 5+ years of enterprise SaaS customer‑facing experience, including 5+ years building and leading teams and owning revenue‑impacting KPIs
- Curiosity about AI applications in professional services (especially finance) and comfort working with Large Language Models
- A strong ownership mentality—you see white space and instinctively claim it
- Distinctive analytical and problem‑solving skills: you structure ambiguous challenges and iterate quickly
- Comfortable working in person, 5 days per week in NYC
What the job involves
- Our future Customer Success function will guide users through every step of their journey with Hebbia
- The Customer Success team will be built ground-up – we’re hiring a founding Director to architect the vision, recruit new Hebbians, and establish the playbooks that will drive adoption and growth for Hebbia’s flagship customers: world‑class financial institutions, law firms, and Fortune 500 companies
- You will partner closely with the Engagement team (domain experts who design and implement use cases in Financial Services and Law) while building a bench of SaaS deployment specialists who ensure every customer realizes rapid, compounding value
- As Hebbia’s first Customer Success hire and functional leader, you’ll collaborate with leadership to design our Customer Success and Support functions from the ground up
- Your impact will shape the processes that guide clients through every stage of their journey with Hebbia, working closely with the Engagement team to craft the entirety of the post-sale journey
- Build & Scale the Team: Define the org design, headcount plan, and hiring rubric; recruit, onboard, and mentor a high‑performing Customer Success team
- Strategic Relationship Management: Serve as senior sponsor post‑deployment, delivering proactive, consultative guidance. Partner with Engagement to bring in domain specialists for Financial Services and Law use cases as needed
- Customer Health & Expansion Frameworks: Develop data‑driven systems to monitor adoption, forecast renewals, and surface expansion opportunities—owning the metrics before the systems exist
- Operational Foundations: Stand up the processes, tooling, and KPIs that will define operational excellence and scale with growth
- User Enablement Programs: Design onboarding journeys by vertical, equipping customers to confidently navigate and master the Hebbia platform
- Bolster Retention: Leverage usage, adoption, and sentiment data to create campaigns—drip communications, live trainings, product updates—that deepen engagement
- Voice of the User: Aggregate and relay customer insights to Engagement and EPD (Engineering, Product, Design) to influence roadmap and continuously elevate the user experience
Our take
Founded in 2020, Hebbia is an AI-powered search engine that processes complex requests through the use of deep learning techniques and models that aid in knowledge graph work, semantic analysis, and AI.
The first product the company produced was a Chrome plugin that upgrades the search function to reach beyond traditional text pattern matching, and instead begins to comprehend the query and how answers might be given on the page.
Raising funding from Peter Thiel, Index Ventures, Jerry Yang (Yahoo founder), and Ram Sriram (one of the first Google investors) to name a few, capital has been put towards building the engineering team and accelerating the development of products on the platform, as well as expanding its customer base into that of the professional services industries.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jul 2024
$130m
SERIES B
Jul 2022
$28.6m
EARLY VC
Total funding: $159.7m
Company benefits
- Comprehensive health, dental and vision coverage
- 401k
- Daily catered lunch
- Unlimited PTO
- Fertility benefits
- Paid parental leave
Company values
- Your work is a craft you want to master
- You thrive in ambiguity and approach new challenges with optimism
- You appreciate diverse perspectives and uncommon ideas
Company HQ
SoHo, New York, NY
Articles
Leadership
George Sivulka
(CEO)Held Research Scientist positions at NASA, SLAC National Accelerator Laboratory and the Wu Tsai Neurosciences Institute.
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