Customer Support Agent, Apaleo
German Speaker
API-first platform for hospitality
Job no longer available
API-first platform for hospitality
21-100 employees
Job no longer available
21-100 employees
Company mission
To give every hospitality business the freedom to create their own vision.
Role
Who you are
- You have worked in the hospitality industry or have a related career
- You are curious and eager to learn, and you have a strong interest in technology
- You have sharp problem-solving skills and are ready to own challenges from start to resolution
- Self-management and responsibility
- You possess full professional proficiency in German and English. French language skills are a plus
- You are attracted by excellence, not afraid to fail and want to move fast
What the job involves
- As part of the Customer Support team, you will help customers to utilize our platform to the fullest. You will take responsibility for the experiences our customers have with Apaleo and you will work closely with our business development and product teams, embodying the API-first and open platform vision
- You will share the Apaleo platform vision with our customers to help them innovate their hospitality business
- While answering customers’ questions in our ticketing system, demonstrate your product knowledge to provide guidance and solutions and help enable the success of our customers
- Using your insights from tickets and onboardings, contribute to the creation of customer- and internal-facing documentation for self-service
Our take
Apaleo is a cloud-based open management platform that helps businesses in the hospitality industry cater to their guests - enhancing their experience and optimising staff efficiency, as well as maximising revenue.
A huge hurdle for hotels is the lack of seamlessly integrated applications, due to mission data standardisation and limited integration capabilities. Apaleo aims to change this, through its open platform and API-first approach which makes implementation easy for its clients.
The company has been received well by the industry, in part showcased by its collaboration with hotel review and recommendation platform Hotelhero in 2021, as well as the substantial funding it has received. The latest investment is cited to support product development plans and help consolidate Apaleo's market-leading position in Germany, while also accelerating its expansion throughout other countries across Europe.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Nov 2024
$23.1m
SERIES B
Mar 2023
$5.2m
SERIES A
Total funding: $33.5m
Company benefits
- A Diverse & International Team – Work alongside passionate experts from various disciplines and backgrounds, fostering a truly global perspective.
- Flat Hierarchy & Flexible Structure – Enjoy autonomy and ownership in an environment that values collaboration over rigid hierarchies.
- A Key Role in a Fast-Growing Startup – Be part of one of the most promising international startups in the hospitality industry, right in the heart of Munich.
- Flexible Working Style – We support flexible hours and remote work, depending on the role.
- Engaging Team Events – Join us for cocktail club nights, team dinners, meet-ups, and the legendary Oktoberfest celebrations!
- 30 Days of Vacation – Recharge and enjoy a generous annual leave policy.
- Free Public Transportation in Munich – We’ve got your commute covered!
- Fair & Transparent Compensation – Benefit from a clear peer review system and career progression plan designed to reward your growth.
Company HQ
Maxvorstadt, Munich, Germany
Leadership
Philip von Ditfurth
(Co-Founder & CBDO)Extensive practical experience in cloud based platform business (corporate development, managing growth, international business development, acquisitions and post-merger management).
Ulrich Pillau
(Co-Founder & CEO)Previously a managing director at Hetras GmbH. Also has professional experience as the Vice President of Major Accounts for Fidelio and Micro Fidelio.
Stephan Wiesener
(Co-Founder & CTO)Also a mentor at Founders Institute, coaching product, and tech startup teams.
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