Partner Implementation Engineer, Podium Education
Experiential education company for universities
Open for applications
Experiential education company for universities
201-500 employees
Open for applications
201-500 employees
Company mission
To supercharge student outcomes.
Role
Who you are
- 3–6 years of experience in a customer-facing technical support, solutions engineering, or implementation role, including direct work with customer or partner IT teams
- Working knowledge of DNS, SPF, DKIM, DMARC, email authentication, APIs, integrations, debugging, and technical troubleshooting
- Experience supporting email and SMS systems, including deliverability, sender reputation, authentication, and messaging workflows
- Strong communication, emotional intelligence, documentation, organization, and the ability to bridge technical and non-technical discussions
- A systematic, proactive approach to risk identification and problem-solving in a collaborative startup environment
- Preferred experience in higher education and experience using AI tools to improve technical troubleshooting, documentation, automation, and implementation efficiency
What the job involves
- The Partner Implementation Engineer is the primary technical partner for higher education institutions during implementation and after launch. Working with university IT teams, Marketing, Partner Operations, Engineering, and internal Technology teams, this role translates institutional requirements into scalable solutions and ensures successful launches across communications, authentication, integrations, websites, and data exchange
- This is a customer-facing role for a curious, practical problem solver who can lead technical conversations, investigate complex issues, and build trusted relationships with both technical and non-technical stakeholders
- Partner Consulting & Solution Design
- Lead technical discovery and serve as the partner’s primary technical advisor from implementation through post-launch support
- Assess institutional environments and guide DNS configuration; SPF, DKIM, and DMARC email authentication; allowlisting, filtering, and email security configuration; SSO; domain verification; security reviews; data exchange requirements; and partner network testing
- Translate technical requirements and risks into clear recommendations for university IT teams and internal business stakeholders
- Implementation, Validation & Troubleshooting
- Validate automated and internally completed implementations, identify dependencies or launch blockers, and confirm technical readiness before launch
- Test communications, registration, integrations, and partner workflows; troubleshoot domain and network issues, email deliverability, sender reputation, SMS messaging, messaging workflows, and other technical onboarding concerns
- Investigate complex school IT issues—including email security systems such as Proofpoint—and coordinate resolution with Engineering or specialized internal resources when needed
- Platform & Integration Expertise
- Develop strong working knowledge of Twilio, Mailgun, Google Postmaster Tools, SFTP, APIs, and the broader communications and partner integration ecosystem
- Read and interpret API documentation and support automation using cron jobs, SFTP, JavaScript, or other scripting approaches
- Build familiarity with Front, Iterable, Duda, and Aircall to support connected partner and communication workflows
Our take
College students often face the challenge of lacking real-world experience, making it difficult to land their first job. This can be particularly true for students who don't have connections or access to internship opportunities.
Podium Education tackles this problem by providing undergraduate students with real-world project-based experiences through its university network and career accelerator platform. Partnering with over 60 universities and leading corporations like Intel, Podium allows students to build in-demand skills in areas like digital marketing, coding, and data analytics.
To further strengthen its reach and impact, Podium recently acquired Untapped, an all-in-one early career talent platform connecting students with top companies like JP Morgan and Stripe. This acquisition brings together Podium's extensive university network with Untapped's vast employer network, ultimately positioning Podium to become a leader in experiential education.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Aug 2022
$20m
SERIES B
Oct 2020
$12m
SERIES A
Total funding: $32m
Company benefits
- 401k, health, vision, and dental insurance package
- Unlimited paid time off
- Excellent birthing and bonding leave policies
- Monday team lunches
- Extremely passionate and intelligent colleagues
- Super cool offices, if you live in Austin or Phoenix
- Monthly team events
- Have a massive impact on the lives of others, every day
Company HQ
Congress Avenue Historic District, Austin, TX
Leadership
Brooks Morgan
(Co-Founder & Chairman)Previously the founder and CEO of GetAccepted (acquired by The Princeton Review). They also served as the CRO at The Princeton Review, COO at Uversity, and worked in VP, BD, and Sales at Infegy.
Alex Ricken
(Co-Founder, Chief Growth Officer & Board Member)Previously a Director of the Global Freshman Academy at EdPlus at Arizona State University. Prior to this, they held Directorial roles at Kaplan Test Prep and served as the COO at Grockit.
Christopher Parrish
(Co-Founder & President)Previously worked at 2U in various roles, including Director of Strategic Operations and Senior Vice President. Prior to this, they worked at McGladrey and Bank of America.
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