Strategic Customer Success Manager, Darktrace

Salary not provided

Commission will be awarded for increasing Net Revenue Retention (NRR) within your portfolio, by identifying and driving upsells and renewals, based on a quarterly quota

Mid and Senior level

London

2-3 days a week in office

AI cybersecurity solutions

Be an early applicant

AI cybersecurity solutions

1001+ employees

B2BArtificial IntelligenceMachine LearningSaaSCyber Security

Be an early applicant

Salary not provided

Commission will be awarded for increasing Net Revenue Retention (NRR) within your portfolio, by identifying and driving upsells and renewals, based on a quarterly quota

Mid and Senior level

London

2-3 days a week in office

1001+ employees

B2BArtificial IntelligenceMachine LearningSaaSCyber Security

Company mission

To free the world from cyber disruption.

Job

Company

Role

Who you are

Our ideal candidate will naturally be building long-lasting relationships with a wide range of stakeholders
You should have a passion to learn about cyber security and AI, while always wanting to deliver the best service to our customers
You’ll be keen to use your relationships management and communication skills to achieve goals, you’ll be excited about working to achieve targets
You’ll be comfortable working across a wide client portfolio, demonstrating a process orientated approach and the ability to juggle competing demands
Experience in a customer facing role, ideally at enterprise or strategic level, this could be as an Account Executive, Account Management, Customer Success Manager or Business Development Executive position,
You’ll be comfortable working in a target driven environment

What the job involves

In the Strategic Customer Success role, you will be managing key strategic accounts across our global customer base
You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio
Working as part of a supportive team, you will be managing a portfolio of our largest customers, ensuring that each customer gains maximum utility from their Darktrace deployment with an objective of growing their Annual Recurring Revenue (ARR)
On a day-to-day basis you’ll be responsible for engagement levels across your accounts
Presenting, discussing, and demonstrating Darktrace cyber threat defence solutions to CISOs and information security experts,
Conducting business reviews to drive satisfaction and desired business outcomes,
Identifying and nurturing upsell and cross-sell opportunities,
Responsible for ensuring that customers are set up for success and facilitate the renewal at the end of subscription term,
Monitoring customer engagement levels to assess risk and execute action plans
What experience do I need:

Salary benchmarks

Our take

With the rise of sophisticated cyberattacks, the need for cutting-edge defence mechanisms has never been more critical. Darktrace addresses this challenge by leveraging AI-enabled threat detection technology, enabling organisations to swiftly identify and respond to abnormal network activity.

By utilising machine learning algorithms, Darktrace allows businesses to combat a wide range of cyber threats, from data breaches to insider attacks. This safeguards their digital assets and helps them maintaining operational resilience.

The company's recent acquisition by private equity giant Thoma Bravo marks a significant milestone in its journey. The acquisition provides Darktrace with access to a strong financial partner and deep software sector expertise, positioning it to further enhance its capabilities as a leading AI cybersecurity business.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

Some candidates hear
back within 2 weeks

Company

Funding (last 2 of 5 rounds)

Sep 2018

$50m

SERIES E

Jul 2017

$75m

SERIES D

Total funding: $230.5m

Company benefits

23 days paid holiday plus UK bank holidays, increasing to 25 days after two years’ service
Additional birthday day off
Salary Sacrifice pension scheme with 4% employer contribution and minimum 5% employee contribution
Optional BUPA private medical insurance for you and your immediate family
Life assurance with a benefit of 4x your annual basic salary
Employee Assistance Programme offering both on-line and telephone support and resources to you and your family
Cycle to work scheme
Active social and charity initiatives including our matched charitable giving scheme and employee recognition scheme

Company HQ

Cambridge, UK

Articles

Cybersecurity firm Darktrace agrees $5.3bn sale to US private equity business

Thoma Bravo to buy UK-listed Darktrace for £4.3bn

Thoma Bravo to take UK cybersecurity company Darktrace private in $5B deal

Leadership

Poppy Gustafsson

(CEO)

Previously a Corporate Controller at HP, a Fund Accountant at Amadeus Capital Partners and an Assistant Manager at Deloitte.

Jack Stockdale

(CTO)

Co-founded Darktrace in 2013 and has served as the CTO since.

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