Enterprise Growth Customer Success Manager, Techspert

• Success requires a strong commercial mindset, the ability to drive revenue by educating and engaging users, multi-threading relationships and building trusted partnerships with Senior and operational Stakeholders in cold or low-relationship accounts
• Strong enterprise account management and consultative CS capability
• Confidence engaging cold or low-engagement enterprise accounts
• Ability to build credibility and relationships across multiple stakeholders, including senior leaders
• Commercially driven, outcome-focused mindset
• Strong influencing, negotiation, and communication skills
• Resilience and persistence in complex, competitive environments
• Proven experience in Enterprise Account Management, Customer Success, or a sales-adjacent commercial role
• Track record of growing revenue through expansion, adoption, or increased engagement within enterprise accounts
• Experience managing complex, multi-level stakeholder organisations
• Willingness to travel both domestically and internationally as and when required

Desirable

• The Enterprise Customer Success Manager is responsible for activating, developing, and growing a portfolio of enterprise customer accounts, with a primary focus on driving demand and expanding engagement within a largely cold customer base
• This role manages enterprise customers who are commercially contracted but not yet fully active
• Own a portfolio of large enterprise customer accounts
• Engage accounts that are often cold or minimally active at point of ownership, operating in competitive, multi-vendor environments
• Map stakeholders and decision-making structures within complex organisations
• Build and deepen relationships across multiple levels of the organisation, creating internal champions beyond procurement
• Develop and execute account plans focused on education, engagement, expansion and revenue growth
• Proactively generate demand within accounts through targeted outreach, enablement, and opportunity identification
• Lead commercial discussions including expansions and renewals
• Maintain regular, structured engagement to build momentum, trust and and long term relationships, driving repeat usage
• Work closely with Sales and Project Management teams to drive success
• Feed back market and customer insights to improve commercial strategy, product direction, and case studies
• What success looks like:
• Increased number of projects and opportunities shared within enterprise accounts
• Growth in active engagement and repeat usage across cold user or low-engagement user bases
• Sustainable revenue growth within assigned accounts through adoption and expansion