Staff Data Platform Software Engineer, ServiceNow

• Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience
• Having aptitude for learning new technologies quickly
• Demonstrated success completing complex projects, on time
• Experience with troubleshooting difficult production issues e.g., memory leaks, concurrency issues, locking issues, network problems, intermittent failures etc. across the stack
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Experience In using AI Productivity tools such as Windsurf, Cursor, etc is a plus or nice to have
• 6+ years of hands-on backend development with experience in Java
• Good understanding of cloud-based and distributed systems
• Deep knowledge of databases, data modelling, and data storage technologies
• Proficiency in Java programming and strong expertise in data structures and algorithms
• Knowledge and/or experience with relational databases: Oracle, MySQL, MariaDB, MS SQL Server

Desirable

• Are you energized by the power of enterprise-scale data to transform how we work? At ServiceNow, our mission is to “make the world of work, work better for people,” and our AI-driven platform is delivering on that promise
• We’re the #1 enterprise platform for uniting AI, data, and workflows — simplifying how people work, automating what slows them down, and enabling seamless, impactful experiences. Learn more about Service Now's Mission and Business
• As part of the Persistence organization, you’ll be building the backbone of the ServiceNow AI Platform — the system that powers reliability, scale, and intelligent transformation. You will help:
• Innovate to bring better (quality, performant, scalable, secure) access to our data platform that internal and external customers build upon
• Enable Cypher-like query capabilities on relational domains (like CMDB), supporting deep analytics and insight
• Push IO, transaction, and concurrency limits across relational, time-series, and columnar stores
• Innovate to bring more capability to developers and automation to end customers
• The Graph API team is part of the Data Access team, responsible for translating customers’ data requests from the ServiceNow platform and accurately querying the database using our home-grown SQL generation engine
• This team is responsible for SQL generation into PostgreSQL, MariaDB, and Oracle databases, as well as table management and database metadata
• You’ll work on top of core data architecture that touches every part of our product, ensuring our systems maintain quality, reliability, security and performance
• Be a master at managing and enhancing a complex codebase with quality and speed
• Delivering projects on time and with quality, with others engineers in tow
• Having aptitude for learning new technologies quickly
• Developing platform technologies at scale
• Relational Database Experience: Developing on, troubleshooting, and optimizing performance
• You’ll mentor junior engineers to help them thrive in a complex codebase