User Experience Lead, Skilllab
€85-100k
More information about location
Career exploration platform
Be an early applicant
Career exploration platform
21-100 employees
Be an early applicant
€85-100k
More information about location
21-100 employees
Company mission
To empower people to turn their skills into careers.
Role
Who you are
- At least 8+ years in different UX roles and additionally 2-3 years in a leadership role. Combined experience in building products in-house and working directly with clients will be highly appreciated
- Comprehensive knowledge of user-centered design methodologies, information architecture, interaction design, usability testing, UX tools, facilitation and workshop management, research methodologies and accessibility
- Deep familiarity with managing complex, tokenized design systems
- Holistic understanding of metric-driven product development, including business goals, technical feasibility, and user needs, to drive strategic UX decisions
- Proven ability to build relationships, understand client needs, articulate UX strategies, manage client expectations and present design solutions. Experience in a client focused environment is a must
- Proven ability to work effectively in matrix organizations with product managers, engineers, researchers, and other stakeholders in client-specific project teams
- Proven ability to inspire, mentor, and develop a UX team
Desirable
- Experience in managing a multi-disciplinary UX team
- Experience in Enterprise/SaaS/IT Solution product
What the job involves
- You will join our UX team as the new UX Lead. You will report to Ragnar, SkillLab’s Director of Product
- You will cooperate with our engineering, data science and product management teams, as well as our business and professional services & impact teams
- We are proud of the people we collaborate with and excited to work at a company with a social mission. We hope you will be too!
- Lead UX strategy & team
- Provide strategic direction to evolve the user experience of SkillLab's products in line with our brand identity and business objectives
- Build a culture of product excellence across SkillLab, including adoption of user-centered approaches and data driven decision making
- Champion UX maturity across SkillLab, ensuring design excellence is embedded early in discovery, planning, and iterative delivery phases, with measurable impact on user satisfaction and business KPIs
- Build and run a high-performing team of UX Researchers and Designers, fully embodying a people leadership role within SkillLab. This includes creating growth paths, conducting performance evaluations, and providing mentorship that supports team members’ development within SkillLab’s leadership framework
- Focus on client needs and deliver value
- Ensure clients are satisfied and engaged with the UX work provided by the team
- Lead client co-design sessions and translate user insights into scalable product improvements tailored to diverse stakeholder environments
- Drive innovation & ongoing UX improvement
- Guide the UX team in creating effective, accessible, and delightful experiences for SkillLab’s clients and users
- Ensure the team continuously improves UX processes, guidelines, tools, methodologies and best practices
- Maintain a hands-on approach in supporting product development through direct technical contributions
- Coordinate UX efforts across SkillLab
- Facilitate coordination of UX work across client-specific project teams
- Build relationships with other internal teams and position UX as a strategic partner
- Facilitate internal rituals such as design reviews and cross-team UX demos to foster alignment and knowledge sharing across product, delivery, and engineering teams
- Allocate resources and estimate effort for UX research and design initiatives
Our take
Founded with a focus on the integration of refugees into European labour markets, SkillLab is now a technology company assisting all job seekers that are in need of career support.
Using artificial intelligence, SkillLab helps people discover their skills and connects them to relevant careers and education. Founded in Amsterdam, the company operates in over fifteen countries and has grown its market position after its innovative use of AI was recognised with the Google AI Impact Award.
Despite expanding its services to cater to all job seekers, it hasn’t forgotten its original focus on work with social impact, recently partnering with Humans in the Loop to improve the employment and education prospects of forcibly displaced people in seven different countries.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Jan 2021
$1.7m
SEED
Total funding: $1.7m
Company benefits
- Join our bi-annual offsite events for the whole company
- Easily access your learning budget to invest in your personal development
- Access to mentors & coaches (SkillLab is part of the Google for Startups SDG accelerator)
- Learn from your colleagues during company-wide lunch learning exchanges
- Receive feedback from your peers and team lead at least twice per year
- Contribute to various digital or physical company-wide events through the year
- Work flexibly from our office in Amsterdam, or remotely with intermittent trips to Amsterdam
- Get relocation support, incl. visa, 30% ruling application, to move to Amsterdam
- Get work equipment and commuting support if you don’t live in Amsterdam
- Work in a team with people from 12 countries, using English as their shared language
- Enjoy 25 paid vacation days per year, and additional leave (e.g. parental leave)
- Regularly interact with our users and see our impact on their lives
Company HQ
Oude Pijp, Amsterdam, Netherlands
Leadership
Ulrich Scharf
(Managing Director)Previously co-founded rootAbility and Maastricht University Green Office, serving there as Sustainability Project Coordinator. Experience as Director of IT and Analytics for GRESB and as a Bank Clerk for Commerzbank AG.
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