Technical Services Specialist, AlayaCare

• 1-3 years of experience in technical services, implementation, data migration, or a similar client-facing technical role
• A bachelor’s degree in Computer Science, Engineering, Business Administration, Health Sciences, or another related field
• Hands-on experience with data mapping, migration processes, and testing/validation of migrated data
• Strong SQL and Excel skills, with experience using data and analytics concepts to solve complex business problems
• Familiarity with APIs, flat file integrations, and reporting or data exploration tools such as Looker or Tableau
• Strong analytical, problem-solving, and critical thinking skills, with excellent attention to detail and accuracy
• Excellent written and verbal communication skills, including the ability to work effectively with customers and cross-functional stakeholders
• Strong organizational skills and the ability to manage multiple priorities in a dynamic environment

Desirable

• We’re looking for a Technical Services Specialist, Data Migration to join our Technical Services team. In this role, you will work directly with customers and internal partners to support successful data migration outcomes as part of the implementation journey
• You will serve as a key technical resource on migration projects, helping clients map data from legacy systems into AlayaCare, validate accuracy, troubleshoot issues, and move projects forward with confidence
• This role is highly cross-functional and client-facing. You will collaborate closely with teams across Sales, Product, Support, Professional Services, and Data Engineering while providing strategic and tactical guidance to customers on data migration, reporting, and integration-related needs
• Lead and support data migration workstreams for customer implementations, acting as a primary technical resource on medium and larger projects and supporting smaller migrations as needed
• Partner with customers to map data from legacy systems into AlayaCare and help define a practical migration approach
• Develop testing plans, run sample data, and validate mapping accuracy before deployment
• Facilitate client-facing and internal meetings, answer technical questions, and provide recommendations related to data migration, custom reporting, SQL queries, Excel reporting, APIs, and flat file integrations
• Gather, summarize, and document customer data requirements and current-state processes
• Identify project risks and roadblocks early, and work cross-functionally to resolve them
• Contribute to best practices, delivery methodologies, and continuous improvement across Technical Services
• Act as a resource to the broader Customer Success organization by sharing technical services best practices, training materials, and guidance when needed