Director of IT, People.ai

• The ideal candidate is a strong technical leader with a business-first mindset and a track record of building and scaling IT functions
• 10+ years of progressive IT experience with expertise in MacOS endpoint management, SaaS and identity platform administration, and systems engineering
• 5+ years of experience leading and building IT teams
• Hands-on technical leadership experience, including automation, internal tooling, and identity architecture design
• Demonstrated success scaling IT Engineering and Operations within a fast-paced technology company

Desirable

• The IT Director is responsible for the strategic planning, management, and execution of the company’s corporate technology infrastructure
• This role oversees IT operations, leads a team of technical professionals, and ensures systems are secure, scalable, and aligned with long-term business objectives
• Recruit, mentor, and lead a high-performing team of IT Engineers, Automation Engineers, Business Intelligence Developers, and Web Developers
• Develop and execute an IT roadmap aligned with company growth and financial goals
• Oversee IT support operations to ensure timely issue resolution and a high standard of service
• Establish and track KPIs across IT disciplines to drive improvements in uptime, ticket resolution, employee satisfaction, and infrastructure performance
• Manage the annual IT budget with a focus on efficiency and return on investment
• Own vendor relationships, including contract negotiations, service level agreements, and security requirements, while ensuring the company has the right tools to support current needs and future growth
• Partner cross-functionally with Security, Legal, People, and Finance to meet compliance, privacy, and regulatory requirements
• Act as an escalation point and executive sponsor for major incidents, infrastructure migrations, and large-scale IT initiatives