Dental Customer Product and Platform Specialist, Dandy
$45-52.5k
More information about location
Fully digital dental lab
Be an early applicant
Fully digital dental lab
1001+ employees
Be an early applicant
$45-52.5k
More information about location
1001+ employees
Company mission
To become the best digital dental lab for every dentist.
Role
Who you are
- Experience: 1+ years of experience in a healthcare technical support, IT, or clinical tech environment
- Communication: Strong written and verbal communication skills with the ability to guide users through step-by-step technical fixes
- Technical Proficiency: Experience with Windows 10, Google Suite, and basic networking infrastructure
- Industry Knowledge: Familiarity with healthcare or dental practice workflows is required
- Mindset: A desire to work in high-velocity environments, a "roll up your sleeves" attitude, and the ability to remain calm under pressure
- Setup: Remote/work-from-home setup with reliable internet, power backup, and a computer meeting minimum technical specifications
Desirable
- Specialized Dental Tech: Exposure to platforms such as 3Shape, CAD/CAM software, or specific intraoral scanners
- Certifications: CompTIA A+ and/or Microsoft Technology certifications
- Language: Fluency in a second language
What the job involves
- Looking to hire immediately for an upcoming training cohort start on 3/23
- Dandy is a fast-growing global dental technology company headquartered in the U.S., hiring Product and Platform Support Specialists to deliver best-in-class technical support to our dental offices and clinicians using Dandy’s dental scanning hardware and software
- You will serve as a front-line product expert for client-facing hardware (specifically 3D intraoral scanning devices) and software, ensuring practices can seamlessly navigate digital dental workflows
- You will manage live inquiries and troubleshoot technical issues, often providing critical assistance during urgent, patient-facing moments
- Live Clinical & Tech Support: Provide real-time support to dental practices via phone, chat, and email, coaching users on best practices for capturing images and using intraoral scanners
- Technical Troubleshooting: Resolve hardware and software issues for Windows 10 PCs, peripherals, and device connectivity
- Workflow Optimization: Review dental orders and assist with troubleshooting digital workflows to ensure doctors receive what they need on time
- Cross-Functional Collaboration: Work with Account Managers, Lab Operations, and Product teams to identify operational bottlenecks and escalate complex cases
- Documentation & Scaling: Maintain accurate documentation in support systems (e.g., Zendesk, Slack) and utilize SaaS tools to build scalable processes
- Customer Excellence: Surprise and delight customers through superior issue resolution and relationship-building, prioritizing speed and accuracy when patient care is involved
- Hours: Shifts are aligned to peak operations: Monday - Friday (between 8am - 9pm ET) and Saturday (9am - 4pm ET)
Our take
Dentistry has long relied on outdated practices. Dandy was created to modernize and simplify dental operations by integrating technology into every aspect of the dental practice. Its goal is to streamline workflows, making dental practices more efficient and easier to manage.
While other startups have tried to bring technology to the dental field, Dandy distinguishes itself by understanding the industry's complexity and respecting the way dentists operate. Rather than overwhelming practitioners with a complete overhaul, Dandy introduces new features gradually, such as digitizing dental labs for procedures like crowns and implants.
Dandy aims to provide a complete "business-in-a-box" solution that allows dentists to focus on patient care while the platform handles administrative and operational tasks. While this vision has the potential to bring immense value to a field in need of innovation, the challenge lies in overcoming dentistry's resistance to change. Patience and persistence will be key as Dandy reshapes how dental professionals run their practices.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (1 round)
Apr 2019
$4.4m
SEED
Total funding: $4.4m
Company benefits
- Comprehensive health plans: Your health is our top priority. We offer a range of comprehensive medical, dental, and vision plans so you can choose what works best for you. Some plans include employer contributions to Health Savings Accounts (HSAs), and we offer options that cover 100% of employee-only premiums.
- Flexibility, built-in: At Dandy, we flex-first, which means trusting you to own your day and deliver, working where and how you want. We believe that by embracing flexibility, we empower everyone to balance work and life in the way that works best for them. Some roles need to be on-site due to the nature of the work.
- Investing in your wellbeing: Your wellbeing is more than just physical health—that’s why our benefits are designed to support you in all aspects of life. From mental health resources included in our healthcare plans to perks like pet insurance, a gym stipend, and access to discount platforms like Perkspot, we offer a range of programs to help you feel your best—inside and outside of work.
- Shared Success: We believe in shared success—when the business wins, our employees do too. Through performance-based bonuses and equity opportunities, our team shares in the impact we create together.
Company HQ
New York, NY
Leadership
Toni Oloko
(Co-Founder)Previously worked in Special Projects at goPuff. Before that founded PracticeGigs which they went on to sell.
Daniel Hanover
(Co-Founder)Previously worked as a Product Manager at Yelp and as a Software Engineer at Facebook. Studied Management and Technology at Wharton.
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