People Operations Manager, Convex Group

• The ideal candidate will maintain a people-first culture and balance strategic vision with hands-on execution to ensure people operations are efficient, compliant, and aligned with business objectives
• Bachelor’s degree in Human Resources, Business Administration, Operations, or a related field
• 7+ years of progressive HR experience, with a strong focus on HR operations, systems, and process improvement
• Experience supporting a multi-state or geographically dispersed workforce
• Hands-on experience with HRIS and HR technology ecosystems; system implementation or optimization experience strongly preferred
• Strong understanding of U.S. employment laws and compliance considerations
• Proven ability to use data, metrics and AI to improve operational performance and inform decisions
• Strategic and systems-oriented thinking
• Strong project and stakeholder management skills
• Data literacy and analytical mindset
• Customer-centric approach to HR service delivery
• Excellent communication and influencing skills
• Ability to thrive in a fast-paced, evolving environment

Desirable

• Based in Princeton, NJ, the Manager, People Operations plays a critical role in driving HR operational excellence for a multi-state organization
• This role is responsible for designing, optimizing, and scaling HR processes through technology, data, and continuous improvement practices
• Reporting to the Head of Human Resources, this critical position serves as a key catalyst in elevating the People Team from process management to a strategic powerhouse that aligns seamlessly with Convex US goals for agility, growth, and engagement
• With this role comes the opportunity to contribute to building scalable processes, ensuring rock-solid compliance, and championing HR service delivery in a way that’s as innovative as Convex itself
• We are looking for someone who is proactive, data-driven and can turn challenges into opportunities
• HR Operations & Process Optimization
• Lead the design, standardization, and continuous improvement of core HR processes across all states, including onboarding, offboarding, employee data management, benefits administration, payroll coordination, and policy administration
• Identify inefficiencies and pain points within HR workflows and implement scalable, technology-driven solutions
• Develop and maintain process documentation, SOPs, and service delivery models to ensure consistency and efficiency
• Take charge of project management for People Operations initiatives, ensuring flawless execution of day-to-day responsibilities and special projects
• Lead HR’s response to annual audits with confidence and precision—ensuring our documentation, systems, and processes are always audit-ready
• Partner with Finance on payroll accounting, reconciliations and tax compliance
• HR Technology & Systems Management
• Serve as product owner for Convex US HR systems (e.g., HRIS, ATS, performance management, learning platforms)
• Partner with IT and vendors to manage system implementations, upgrades, integrations, and data integrity
• Leverage automation, self-service tools, and digital workflows to reduce manual work and improve service delivery
• Ensure systems adequately support our multi-state compliance and reporting needs
• Employee Experience & Service Delivery
• Design HR service models that prioritize clarity, responsiveness, and ease of use for employees and managers
• Use employee feedback, HR metrics, and journey mapping to identify opportunities to enhance the employee experience
• Establish and monitor HR service-level standards and support inquiry resolution processes
• Data, Metrics & Productivity Enablement
• Define and track HR operational metrics and KPIs (e.g., cycle times, system usage, employee inquiries, adoption rates)
• Develop dashboards and insights that demonstrate HR’s impact on productivity, workforce effectiveness, and business outcomes
• Support the Head of HR in transforming operational data into actionable recommendations
• Compliance & Risk Management
• Ensure HR operational processes comply with federal, state, and local employment laws across multiple jurisdictions capturing regulatory changes and required policy updates
• Maintain strong data privacy, security, and records management practices
• Stakeholder Partnership & Change Management
• Act as a strategic thought partner on operational strategy and transformation initiatives
• Drive change management efforts related to new systems, processes, or policies to ensure adoption and success
• Train HR team members, managers, and employees on new tools and processes

• Application Deadline: April 30, 2026