Software Engineering Manager, ServiceNow
$158.5-277.5k
+ Variable/incentive compensation. Salary dependent on location
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$158.5-277.5k
+ Variable/incentive compensation. Salary dependent on location
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 6+ years of experience in software development
- 3+ years of technical leadership, guiding developers with best practices and efficient development techniques
- Experience with ServiceNow features like Service Portal, Employee Center, Flow Designer, and IntegrationHub is preferred
- Expertise in ServiceNow development tools, including JavaScript, Jelly, HTML, CSS, and Glide API
- Experience with React/Angular or similar frameworks
- Proficiency with ServiceNow integration methods (REST, SOAP, MID Server, etc.) and third-party integrations
- Excellent written and verbal communication skills, with the ability to present technical information clearly to a business audience
- Proven problem-solving skills in addressing technical challenges during deployment
- A hands-on engineer with a background in software development who has transitioned to a leadership role
- Ability to manage multiple priorities in a fast-paced environment
What the job involves
- We are seeking an experienced Manager, Software Engineering to lead the development and management of the DemoHub platform
- DemoHub is a dynamic ecosystem encompassing demo instance provisioning, content deployment, demo search portal development, and a tools console
- People Management:
- Lead and mentor a team of developers (both full-time employees and contractors) in delivering solutions that enhance the Solution Consulting Organization
- Facilitate effective team collaboration with internal customers (content and engineering teams) to understand business requirements
- Ensure the team consistently prioritizes tasks to align with business goals and communicates priorities clearly
- Support team members in their professional growth through coaching, goal-setting, and development discussions
- Instance Operations:
- Oversee daily case management, ensuring issues are addressed from detection through resolution, especially for content teams and Solution Consultants (SCs)
- Proactively manage and resolve complex technical issues, including major operational outages, coordinating communication with stakeholders as needed
- Collaborate with stakeholders to assess risks, resolve dependencies, and remove roadblocks
- Continuously evaluate and improve processes, technologies, and skills to advance platform operations
- Technical Leadership:
- Foster innovation through prototyping and experimentation with new ideas
- Provide technical mentorship and guidance on best practices, helping the team make informed technical decisions
- Break down business requirements into technical components, keeping modularity and reusability in mind
- Effectively communicate technical concepts to non-technical audiences
- Develop and refine processes for ongoing system maintenance; drive initiatives to automate routine maintenance tasks and improve system health
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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