Staff Partner Designated Support Engineer, Snowflake
Platform
$144-189k
+ Bonus and equity plan.
3-5 days a week in office (Menlo Park, CA)
AI Data Cloud for data sharing and app building
Open for applications
AI Data Cloud for data sharing and app building
1001+ employees
Open for applications
$144-189k
+ Bonus and equity plan.
3-5 days a week in office (Menlo Park, CA)
1001+ employees
Company mission
On a mission to mobilize the world's data.
Role
Who you are
- Bachelor’s or Master’s degree in Computer Science, or a related discipline
- 7+ years of combined experience in Technical Support or Developer Support, Full Stack Application Development, Data Engineering, Solutions Engineering, or Technical Consulting
- Solid understanding of cloud computing architecture, security best practices, major cloud platforms (AWS, GCP, Azure), and core data layers like data warehouses and data lakes
- Proficient in programming, scripting, and debugging in at least two languages, such as Java, Python, C++, R, Scala, C# (.NET), JavaScript (Node.js), Go, including hands-on experience with distributed data technologies (Spark, Kafka)
- Strong experience writing, profiling, and debugging SQL queries, implementing and troubleshooting database connectivity (ODBC, JDBC), and working with REST APIs for data access and integration
- Advanced knowledge of cloud-based ETL/ELT tools (e.g., AWS Glue, EMR, Azure Data Factory, Informatica, Data Pipelines) and experience with cloud provider messaging services such as AWS SQS/SNS, Azure queues, and GCP Pub/Sub
- Proficient in configuring and troubleshooting internet services/protocols (TCP/IP, HTTP, TLS/SSL, DNS), and system troubleshooting across multiple operating systems (Windows, Mac, *Nix) using common analysis tools (tcpdump, lsof, wireshark, netstat, sar, perfmon, process explorer)
- Practical experience with virtualization solutions and container platforms such as VMware, Docker, Kubernetes, and VirtualBox
Desirable
- Experience in developer advocacy or technical community roles, delivering a personalized support experience through a deep or specialized understanding of customer environments
- Operations and system administration expertise (including on-call rotations), with experience in performance engineering and security within technical environments
- Hands-on experience working with MPP (massively parallel processing) databases and familiarity with BI/data exploration tools such as Power BI, Tableau, MicroStrategy, or Business Objects
- Familiarity with data science methodologies, practical exposure to Jupyter or similar notebooks, and background in AI/ML operations—including LLM fine-tuning and retrieval-augmented generation (RAG)
What the job involves
- Snowflake's Support team is growing! We seek Staff Partner Designated Support Engineer who excel in working with data and resolving diverse technical issues across various operating systems, database technologies, big data, data integration, connectors, and networking
- As a key member of our support team, you will leverage your expertise in the Snowflake Data Cloud to delight customers, address application design and integration gaps, and relay feedback to our product and engineering teams
- You will also help build team knowledge and drive strategic initiatives for organizational and process improvements. Experience in a 24x7 support environment and handling all tiers of technical issues is preferred
- As a Staff Partner Designated Support Engineer in our Support organization, you will work directly with application developers and our partners to solve complex development issues on the Snowflake Platform
- You will debug, troubleshoot, write code, and create samples alongside other engineers. Additionally, you will document solutions and collaborate with product groups to enhance Snowflake products
- Identify new opportunities to enhance the partner experience
- Document known solutions to both internal and external knowledge bases
- Act as a trusted technical advisor to partners, providing in-depth analysis and guidance to address complex problems through email, web, and phone communication
- Collaborate with account teams to establish regular touchpoints with strategic partners to provide technical and executive-level updates, including performance and health insights
- Utilize Snowflake environment, connectors, 3rd-party partner software, and tools to investigate and reproduce complex issues
- Act as a stakeholder to Product, ML, and Engineering teams, influencing their roadmap and core platform capabilities based on partner feedback
- Participate in incident management and on-call rotations
Our take
Developed as a fresh alternative to the archaic systems of data governance and information silos, Snowflake is a frictionless cloud data platform that removes the barriers preventing organisations of all sizes from unleashing the true value of their data.
The company equips organizations with a single, integrated platform that offers the only data warehouse built for the cloud; instant, secure and governed access to their entire network of data; and a core architecture to enable many types of data workloads, including a single platform for developing modern data applications.
Major competitors include Azure, SQL and AWS, and Snowflake has managed to keep ahead of the competition, cementing itself as a global force. Across its 1300+ partners, the company's cloud manages over 250PB of data (with more than 515 million data workloads running every day). Its continued focus on product R&D and partnership expansion have Snowflake well-positioned to manage itself amidst the competition.
Freddie
Company Specialist at Welcome to the Jungle
Insights
37% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Feb 2020
$479m
LATE VC
Oct 2018
$450m
LATE VC
Total funding: $1.4bn
Company benefits
- Comprehensive health insurance plans
- Health savings accounts
- Robust retirement plans
- Life and disability insurance
- Weekly online lunch and learns
- Virtual workout classes
- Ergonomic work-from-home equipment
- On-demand mental health and wellness programs
- Fertility benefits and family planning resources
- Generous time-off and various leave plans
- Onsite and Remote Work
- Employee discounts and pre-tax selections
- New hire equity + Employee Stock Purchase Plan (ESPP)
- Quarterly bonus or commission program
Company HQ
Menlo Park, CA
Leadership
Benoit Dageville
(Co-Founder & President of Product)Benoit, a leading expert in parallel execution and self-tuning databases, founded Snowflake after 10+ years at Oracle as a lead architect. He holds a PhD in Computer Science and has 270+ patents.
Thierry Cruanes
(Co-Founder)Thierry is a leading expert in query optimization and parallel execution. He has a PhD in Computer Science with a focus in Database Systems and is a named inventor on 200+ patents.
Sridhar Ramaswamy
(Chief Executive Officer)Sridhar joined Snowflake in 2023 via the Neeva acquisition as SVP of AI and later became CEO. He co-founded Neeva and previously led Google’s Ads business, growing it from $1.5B to $100B.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 94 more jobs at Snowflake