Enterprise Carrier Success Manager, DAT

Salary not provided

For Oregon-based candidates, in compliance with Oregon's Pay Equity and Transparency Act (effective January 2024), the salary range for this role is $31 - $43/Hr

Junior and Mid level

Remote from US

Digital freight marketplace

Be an early applicant

Digital freight marketplace

1001+ employees

B2BMarketplaceLogisticsFreightAnalyticsSaaSDelivery

Be an early applicant

Salary not provided

For Oregon-based candidates, in compliance with Oregon's Pay Equity and Transparency Act (effective January 2024), the salary range for this role is $31 - $43/Hr

Junior and Mid level

Remote from US

1001+ employees

B2BMarketplaceLogisticsFreightAnalyticsSaaSDelivery

Company mission

To deliver actionable information and solutions that help customers succeed.

Job

Company

Role

Who you are

The ideal candidate thrives in a fast-paced environment, is highly organized, and can balance multiple accounts and initiatives simultaneously
1–3 years of experience in a Customer Success, Account Management, or similar customer-facing role
Strong interpersonal and communication skills with a customer-first mentality
Excellent problem-solving and multitasking abilities
Ability to travel up to 10%
Highly organized and able to manage several initiatives simultaneously
Bachelor’s degree preferred

What the job involves

DAT is looking for an Enterprise Customer Success Manager to join our Carrier Success team
The Enterprise Customer Success Manager plays a vital role in managing customer engagement, product usage, and overall value realization for DAT’s key and large carrier customers
This role is highly collaborative and works in tandem with the sales team, requiring clear communication and a proactive approach to sharing information and coordinating efforts
Account Planning: Use internal tools and data to develop customer engagement plans, identify gaps in usage, and take action to drive adoption
Customer Training & Enablement: Understand DAT’s product suite and services to effectively communicate value, provide training, and support day-to-day customer needs
Cross-Functional Collaboration: Work closely with internal stakeholders and bring in appropriate DAT resources to support customer success
Issue Resolution: Proactively resolve client issues or concerns, acting as a customer advocate within the organization. Solving for compliance and receivables for current enterprise customers
Proactively identifies upsell and cross-sell opportunities across the account base while also identifying at-risk accounts before they reach cancellation
Engagement Cadence: Maintain regular communication with customers to understand evolving needs and ensure alignment with DAT solutions

Application process

Application Deadline: 6/15/2026

Our take

DAT Freight & Analytics operates the largest truckload freight marketplace in North America, deploying freight-matching and analytics solutions to companies all across the freight logistics industry. At its core, the company exists to help businesses optimize their freight operations and achieve pricing power over a hyper-dynamic marketplace.

The company derives its data from the millions of freight matches powered by its platform, as well as a database of market transactions. This enables it to provide transportation brokers, carriers, industry analysts and other organizations with clear and actionable insights into market trends.

Having been a market leader for over 40 years, the company has grown from being a single bulletin board at a gas station in Oregon to seeing its technology deployed to millions of end users. DAT has been consistently focused on R&D and the expansion of its offering, including by acquisitions such as that of the freight-matching Convoy Platform.

Steph

Company Specialist at Welcome to the Jungle

Insights

9% employee growth in 12 months

Glassdoor (3)

Company

Company benefits

Remote/hybrid flexibility
20 days PTO from day one, plus 10 paid holidays annually
Wellness allowance
Parental leave
Career development paths
Leadership training, mentorship programs, education reimbursement & industry certifications
Performance bonuses & annual merit increases
Immediate 401(k) matching
Stock purchase program
Premium health coverage, plus dental & vision
Mental health support
FSA/HSA options
Life insurance

Company HQ

Denver Tech Center, Greenwood Village, CO

Leadership

Jeff Clementz

(President and CEO)

Formerly CEO and President at Shift, SVP/GM of Marketplace and Partner Operations at Walmart (where they spent 6 years) and VP/MD for Australian and NZ at PayPal (where they spent 12 years).

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