Onboarding Operations Coordinator, Amplify
Contractor
The hourly rate range for this role is $30.00 to $40.00
K-12 curriculum & assessment publisher
Be an early applicant
K-12 curriculum & assessment publisher
1001+ employees
Be an early applicant
The hourly rate range for this role is $30.00 to $40.00
1001+ employees
Company mission
To help educators create the next generation of scientific innovators as well as citizens who are sceptical, curious, and evidence-based thinkers.
Role
Who you are
- Bachelor’s Degree or equivalent work experience
- Proficiency with the Google Suite of products (Sheets, Docs, Mail, Calendar)
- Advanced proficiency in Google Sheets, including pivot tables, basic formulas, and data analysis
- Highly organized with the ability to balance multiple tasks while managing work time efficiently
- Excellent written and verbal communication skills
Desirable
- Up to 1 year of experience in the Human Resources or related field
- Experience with Workday as an HR Platform
- Experience with Smartsheet as a project management tool
- Strong attention to detail
What the job involves
- The Onboarding Operations Coordinator will be joining the People Team at Amplify and will be responsible for ensuring a smooth, human-centered onboarding experience when automation alone is not sufficient
- This role exists to provide frontline support, coordination, and problem-solving that protects new hires, managers, and the broader Onboarding and Employee Readiness team from operational breakdowns
- This is a foundational individual contributor role that plays a critical role in safeguarding employee trust, responsiveness, and care during moments that matter most, especially when issues arise or exceptions occur
- You'll serve as the primary point of contact for onboarding-related inquiries from new hires and managers
- Monitor and manage the team inbox and shared intake channels
- Triage requests and issues, resolving where possible and escalating appropriately to Director of Onboarding and Employee Readiness or Onboarding Operations Manager
- Ensure timely, clear, and empathetic communication with impacted employees and managers
- Coordinate logistics for onboarding experiences such as:
- Welcome & Connection sessions
- Orientation scheduling and invites
- Virtual meeting setup and coordination
- Support smooth execution of experience touchpoints
- Manage weekly compliance training audit for New Hires and Contingent Workers
- Support operational exceptions (e.g., equipment delays, access issues)
- Partner with IT, HR Ops, and Onboarding Operations to resolve issues quickly
- Track recurring issues and flag patterns for improvement
- Protect the employee experience during disruptions
- Follow established operational processes and standards
- Maintain accurate records of issues, resolutions, and trends
- Support documentation updates to improve clarity and consistency
Our take
Since launching as Wireless Generation in the year 2000, before rebranding in 2012 after News Corp acquired the company, Amplify has grown into one of the leading providers of K-12 curricula, assessment and supplemental programs for ELA (English Language Arts), Math and Science.
The EdTech market has been growing rapidly for the last decade and more, and its value is expected to surpass 230 billion by 2030. This growth means that the company has plenty of competition from the likes of Khan Academy and Kaplan Test, but the fact that Amplify is used by around 10 million students puts it in a very strong position.
After a major growth funding round in 2021, Amplify acquired digital math tools developer Desmos. This is in keeping with its commitment to strategically acquire high-performing education companies in order to expand its own tech and product offerings.
Freddie
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2021
$215m
GROWTH EQUITY VC
Mar 2021
$0.1m
GRANT
Total funding: $263.3m
Company benefits
- Full benefits: Our health insurance options include health, dental, and vision coverage for spouses, domestic partners, and children—effective on your date of hire. We make a generous contribution to all employee HSA plans, which can be used to cover eligible health expenses. We offer unlimited paid time off, a 401(k) plan with an employer match, long- and short-term disability, and employer-sponsored employee life insurance. We offer paid parental leave, backup childcare and backup eldercare. On top of all that, we also provide our full-time employees with a robust voluntary benefits program that includes coverage options for everyone in the family, including pets.
- Opportunities for inspiration: Amplify believes in the importance of supporting charitable nonprofits in the communities where we live and work. We encourage employees to support organizations that promote the welfare of children and families in the areas of education, health, and social services. One way for employees to give back is through our Volunteer Time Off program, which allows employees to take 16 hours each year to contribute to an eligible charitable or nonprofit organization.
- Tuition reimbursement: Full-time employees who are enrolled in an accredited college or university course related to their areas of work are eligible to receive tuition reimbursement.
Company HQ
Dumbo, NY
Leadership
Larry Berger
(Co-Founder & CEO)Co-founded Wireless Generation in 2000 and was CEO until News Corp bought the company in 2010, becoming President and then CEO of Amplify post-acquisition. Serves on the boards of Touch Press, the Academy of American Poets, Lapham’s Quarterly, the Institute for Sustained Attention, and the Southern Education Foundation.
Catherine Mackay
(COO & President)Catherine joined Amplify in 2014 as a Consultant of Amplify Learning. She quickly moved into the role of GM and SVP of Middle School ELA, then CEO of Amp,ify New Curriculum before becoming COO in 2018. Prior to Amplify, she spent 8 years at Tablet Hotels (acquired by Michelin) as the Head of Business Development and Director of the Operating Board.
LaShon Ormond
(CIO)LaShon joined Amplify in 2011 as a Project Manager. While at the company, she's held a number of roles and moved into the role of Chief Impact Officer in 2023.
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