Senior Partner Operations Manager, ServiceNow
$112.3-196.4k
+ Variable/incentive compensation and ESPP
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$112.3-196.4k
+ Variable/incentive compensation and ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 8+ years of experience in a software sales organization, supporting sales reps / partner managers, territories and compensation
- Strong experience managing sales pipeline and forecasts
- Excellent data analysis and reporting skills via Excel and Power BI
- Proficiency with sales systems: CRM, Anaplan, Varicent
- Strong understanding of the ISV sales motion is a plus
- Outstanding communication and interpersonal skills, with a proven ability to work collaboratively and cross-functionally
- Proven ability to problem-solve and drive conflict resolution
- Experience navigating evolving landscapes and shifting business priorities
- Detail orientation coupled with a solutions-focused approach under tight deadlines
What the job involves
- We are seeking a highly motivated Senior Partner Operations Manager to support our Technology Partnerships sales organization
- This is an individual contributor role operationally supporting a team of partner managers to achieve their business objectives and quota
- In this role, you will be the strategic operations business partner for our ISV sales VP and partner manager teams
- Own all aspects of pipeline and forecast management
- Manage quota assignments, attainment and partner manager productivity
- Own all annual planning activities: territory design, coverage models, compensation plan design
- Design and track MBOs, SPIFFs, and other compensation related items
- Own all analytics, reporting and insights for the ISV business: KPI setting and tracking, Quarterly Business Reviews (QBRs), partner performance metrics and tracking and other regular and ad-hoc leadership insight needs
- Own and drive Power BI dashboard requirements for improved pipeline monitoring and business insights
- Drive GTM operational readiness by leading and/or participating in projects that improve productivity, efficiency, accuracy, and scale to meet business needs and pain-points
- Drive and communicate policies and processes to ensure accurate and frictionless close of business; month and quarter-end responsibilities
- Monitor and resolve opportunity data hygiene to ensure forecast accuracy and completeness
- Own creation, communication and governance of operational and compensation policies and processes
- Manage and resolve deal and compensation exceptions and escalations
- Support new rep onboarding – comp plan and quota assignments, system accesses, dashboard and tool enablement
- Partner with Sales, Sales Operations, Finance, Commissions, NPI , Legal and other cross-functional teams as needed on deal support
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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