Workplace Experience Manager, Orbital

• Meaningful and demonstrable experience running offices, events, or workplace environments
• A track record of delivering experiences people genuinely valued
• High standards, discretion and strong attention to detail
• Strong operational reliability: you create systems so basics don’t break
• Proactive ownership: you don’t wait for detailed briefs
• Confidence managing vendors and budgets
• Comfort troubleshooting AV and meeting room technology
• Strong written communication skills for internal audiences
• Ability to adapt your approach across stakeholders (new joiners → leadership)
• Willingness to be in the office 5 days per week

Desirable

• We’re hiring a Workplace Experience Manager to own and elevate the full experience of working from Orbital’s London office
• At Orbital, in-person time is intentional. It should drive collaboration, energy, onboarding quality, and alignment with our strategy. This role exists to make that real
• This is a mid-level, individual contributor role
• You'll combine operational excellence with taste, judgement, and proactive ownership
• You'll be the person who notices what others don't, raises the bar without being asked, and ensures our workplace and events reflects the calibre of our team
• Assess what’s working and what isn’t, and proactively improve it
• Refine layout, flow, rituals, and small details that shift perception
• Raise standards without being asked
• You’ll play a central role in shaping our new London office and ensuring the space supports how we work
• Design and execute team events, socials, and in-person moments that people genuinely look forward to and that strengthen collaboration
• Develop clear concepts and briefs
• Manage vendors and budgets confidently
• Create simple communication plans to drive attendance and engagement
• Design lightweight feedback loops, analyse results, and continuously improve
• From monthly All Hands and company off-sites to our bi-annual celebrations, you’ll ensure in-person time supports business outcomes as well as social connection
• The overall standards and day-to-day functioning of the office environment
• Vendor relationships, facilities coordination, and office supplies
• Organising weekly lunches and keeping snacks stocked
• Health & safety essentials
• AV and meeting room setup (calls work, screens connect, rooms are ready)
• Desk booking software: managing the platform and ensuring it reflects real attendance patterns
• Meeting room scheduling and utilisation: preventing friction and resolving booking issues
• You’ll proactively monitor how the office operates, spotting and resolving issues before they surface
• You’ll be the welcoming face of Orbital for visitors, candidates, and new joiners
• Working closely with the People and Talent teams, you will:
• Ensure interview days run smoothly, including preparing rooms and coordinating logistics
• Coordinate in-office onboarding touchpoints and welcome moments
• Reinforce and strengthen our employer brand through every in-person interaction with candidates and new joiners
• You’ll ensure someone’s first in-person experience of Orbital reflects our standards
• Draft clear, warm internal communications for office initiatives, events, and changes
• Consider timing, audience, and follow-up to drive engagement and attendance
• Close feedback loops so people see outcomes, not just announcements
• You understand that strong communication drives results
• As part of the wider Back Office ecosystem, you’ll support operational processes where workplace and wider operations intersect
• Support onboarding and offboarding processes (including granting and revoking access to core systems where appropriate)
• Provide operational coordination where additional in-office support is needed
• You’ll bring organisation and ownership to these touchpoints as part of a collaborative, evolving Back Office team
• Our next 6–12 months are a pivotal period for how our workplace evolves. Some of the priorities you’ll help shape and deliver include:
• Designing our next London office: Playing a central role in shaping how the space works in practice, from layout flow to collaboration zones, ensuring it supports how we work and the standards we expect
• Increasing voluntary office attendance: Rethinking how we use in-person time so people choose to come in beyond mandatory days, from sharper All Hands to more intentional communal moments
• Elevating our company rituals: Strengthening the structure and quality of recurring and ad hoc team gatherings so they are tightly linked to company strategy and drive real engagement
• Reimagining team events and offsites: Developing considered, well-executed concepts with clear briefs, venue selection, budgets, and communication plans that increase collaboration and reflect the calibre of our team
• Raising the operational bar: Auditing and upgrading the foundations (desk utilisation, lunches, shared spaces, vendor management) so the workplace runs seamlessly without reactive escalation
• And that’s just the start. As we grow, new challenges will emerge - and you’ll be trusted to identify where the workplace can have the greatest impact and act on it!