Senior Employee Relations Business Partner, Headway
$182.8-215k
+ Equity
2 days a week in office
Therapist-by-insurance marketplace
Be an early applicant
Therapist-by-insurance marketplace
1001+ employees
Be an early applicant
$182.8-215k
+ Equity
2 days a week in office
1001+ employees
Company mission
To build a new mental healthcare system, rewired for access and affordability.
Role
Who you are
- Have 10+ years of experience in Employee Relations, HR, or employment law-focused roles, ideally in fast-paced or scaling environments
- Are skilled in handling complex ER matters with discretion, fairness, and sound judgment
- Understand the legal and human dimensions of workplace issues and can balance both in decision-making
- Are a systems thinker who builds scalable, repeatable processes that improve clarity, reduce risk, and enable others
- Are emotionally intelligent and values-driven, with a calm, steady presence during sensitive moments
- Operate with high ownership and follow-through, and take pride in getting the details right
- Communicate clearly and compassionately, with the ability to influence across stakeholders and functions
- Care deeply about fairness, inclusion, and supporting people through challenging situations with integrity and respect
What the job involves
- As a Senior Employee Relations Business Partner at Headway, you will play a critical role in strengthening organizational health, mitigating risk, and reinforcing our values through fair, consistent, and compassionate practices
- You’ll lead employee relations and accommodations processes with discretion and sound judgment ensuring our approach is but values-aligned
- By centralizing and scaling high-leverage support, you will increase manager effectiveness and enable teams to perform at their best
- You’ll partner closely with HRBPs, Legal, and business leaders to navigate sensitive matters, build manager capability, and continuously improve our systems and processes
- This is a high-impact role for someone who blends empathy, precision, and operational excellence
- Employee Relations Case Management: Lead the intake, documentation, and resolution of complex ER matters, partnering with Legal and HRBPs to ensure timely, fair, and Headway-aligned outcomes. Provide risk-aware counsel on performance management, conduct, and policy interpretation
- Accommodations Program Leadership: Own and evolve Headway’s accommodations process with a focus on empathy, compliance, and consistency. Act as the central point of contact for employees, managers, and external partners
- Manager Enablement & Risk Mitigation: Support managers through performance documentation, difficult conversations, and disciplinary processes. Provide tools, templates, and guidance to increase consistency, reduce risk, and build capability
- Process Design & Operational Excellence: Create and continuously improve scalable systems (case trackers, templates, workflows) to ensure clean documentation, audit readiness, and reduced administrative burden on HRBPs and managers
- Insights & Pattern Recognition: Use ER and accommodations data to identify trends, surface systemic risks, and drive proactive solutions. Collaborate with HRBPs to shape people strategies informed by case patterns and employee sentiment
- Cultural Stewardship & Judgment: Model Headway’s cultural principles and uphold our Olympic-level performance standards in every interaction. Navigate ambiguity with clarity, empathy, and values-aligned decision-making
Our take
1 in 4 US citizens are currently living with treatable mental health conditions, however, a vast majority of people are unable to access the care they need, the primary reason being cost. Headway connects clients with therapists who accept insurance as payment and provides independent practitioners with the tools and resources needed to serve their patients and manage administrative workloads.
Headway’s concept is timely, with national mental health under particular strain following events from the past few years. The company facilitates over 600,000 appointments per month and has attracted backing from the likes of Accel and Google Ventures.
Covering 16 states and the District of Columbia, the company intends to broaden its presence across the US with over $325M in funding behind it. This is a crucial avenue for further growth, as medical care deserts across the US mean the potential market is vast.
Freddie
Company Specialist at Welcome to the Jungle
Insights
64% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2024
$100m
LATE VC
Oct 2023
$125m
SERIES C
Total funding: $327m
Company HQ
Tribeca, New York, NY
Leadership
Andrew Adams
(Founder & CEO)Prior to founding Headway in 2017, Andrew was a Product Analyst at Spring Inc.
Salary benchmarks
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