Customer Success Manager, Uhubs
Full-Time , London, UK
£28-40k
2-5 days a week in office (London, Shoreditch)
Sales skills intelligence platform
Job no longer available
Sales skills intelligence platform
1-20 employees
Job no longer available
£28-40k
2-5 days a week in office (London, Shoreditch)
1-20 employees
Company mission
To help people realise their sales potential.
Role
Who you are
- Attributes that align to our values (see above!)
- Strong verbal and written communication skills, including the ability to quickly develop rapport and influence others
- Strong organisational skills and an eye for detail
- Capability to simplify and clearly explain complex/technical issues
- Ability to work in a fast-paced, challenging environment
- A genuine go-getter attitude with a desire for constant self-improvement
- Committed to pursuing a career in operations to deliver excellence in customer success
- Someone with 2+ years’ experience in an internal operations or customer success role, but more importantly, we need smart, considered team members
- Experience with B2B SaaS
What the job involves
- Manage a portfolio of clients to ensure successful delivery of engagements
- Provide technical, service and product support to our clients
- Ensure client compliance with our processes and procedures
- Liaise with 3rd parties and partners to ensure the success of client engagements
- Build and manage client documentation within our systems
- Support the development of our customer support practices
- Work closely with the Uhubs Cofounders to evolve our customer success strategy
Salary benchmarks
Our take
Ash Ali and Matt Milligan co-founded Uhubs in 2019. Both had worked extensively in marketing and consultancy. Uhubs' aim was to provide dynamic and engaging training for marketing and growth teams.
Uhubs mission is to democratise skills education. They aim to upskill 1 billion people by 2030. Unsurprisingly, their strategy is largely focused on growth.
Billing itself as a Sales Enablement Service, Uhubs aims to drive up sales teams' performance through rapid upskilling. Its focus on fast learning that in turn accelerates companies' growth is an appealing prospect in the current market.
Uhub has pioneered the Sales Performance Pulse, which benchmarks teams against the B2B SaaS industry to reveal the quickest way of increasing performance and improving productivity. This tailored and data-driven approach is intended to separate Uhubs from its competitors within the upskilling industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
40% female employees
Glassdoor (4.9)
Trustpilot (4.6)
Company
Funding (2 rounds)
Jan 2022
$0.9m
ANGEL
Jun 2021
$0.9m
SEED
Total funding: $1.7m
Company benefits
- Bonus incentive plan
- Flexible WFH policy and we have a great offices in Shoreditch (3 office days per week)
- 28 days annual leave plus free annual leave for your birthday
- Choose your own tech gear
- Monthly book club- read to your heart's content
- Quarterly team retreats
- Plenty of team socials
- Friday Monthly ‘unwind’ days - Upskill, relax, do whatever you like
- Cycle to work scheme
- Continuous personal development year-round (we know a thing or two about it!)
- Mentoring: Access to 250+ experts + ongoing skills training
- Direct access to our co founders (Forbes 30 under 30, Authors, multiple previous startups)
Company values
- Actively encourage DIVERSITY in perspectives, thought and the backgrounds of the people we work with
- Approach our work with PASSION and an intense enthusiasm
- Always seek to understand and be EMPATHETIC to the feelings of others
- Aspire to perform with excellence and world class EXECUTION every single day
Company HQ
London, UK
Leadership
Ash Ali
(Co-Founder)Background in marketing. Was the first marketing director of JUST EAT. Award-winning author with 'The Unfair Advantage'. Co-founded Uhubs in 2019.
Matt Milligan
(Co-Founder)Founded EYSN aged 22 and Uhubs at 25. Is a Kairos Fellow and Mentor for a number of accelerator programs. Leads the team day to day as well as Sales and Operations
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