Account Manager, Trustpilot
Dutch Speaking, Benelux, Existing Clients
+ Bonus
3 days a week in office
Consumer review website
Open for applications
Consumer review website
501-1000 employees
Open for applications
+ Bonus
3 days a week in office
501-1000 employees
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- Fluent in Dutch. Along with English working proficiency
- Proven experience in a similar commercial role
- Experience managing a large portfolio of Mid Market and Enterprise customer accounts with a focus on achieving a high renewal/retention rate
- Consistent track record of hitting targets in similar capacity in the past
- Demonstrated experience with subscription based, renewal license models
- Ability to build and maintain strong relationships with multiple stakeholders
- Excellent communication and negotiation skills
- Experience with selling in a competitive environment and uncovering new revenue opportunities
- Ability to manage high-impact conversations in a professional and solution-oriented manner
What the job involves
- We are looking for an Account Manager to join our Account Management function in Amsterdam
- Our Account Managers play a crucial role in Trustpilot’s commitment to building trust and transparency between consumers and businesses around the world
- The team is responsible for the customer journey once they are clients, making sure they are satisfied and use our product to its real value
- In this role, you will also be responsible for customer retention and expansion for our Benelux customers
- You'll be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Trustpilot’s products
- Establish a relationship with all our customers that ensures customer’s overall satisfaction with Trustpilot products, which will strengthen their adoption and ensure contract renewal
- Ensure a premium experience for our clients by understanding their business objectives, Key Performance Indicators and ensuring Trustpilot delivers against them
- Successfully up/cross-sell Trustpilot’s products and discover new revenue opportunities by mapping accounts
- Invest in customer satisfaction resulting in increased renewal rates and reduced churn
- Convey best practice examples that drive ROI
- Ensure Trustpilot becomes the value-adding partner in targeted accounts
- Successfully onboard clients and ensure they fully utilise their paid subscription
Our take
Fuelled by the rise of the consumer voice, Trustpilot started out from the vision that a brand's future is trust and transparency powered.
Since launching, Trustpilot has over 167 million reviews across the 714,000+ websites on its platform, with new reviews being added every single second. The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. The company is entering a new period of growth as it navigates a renewed strategic direction, fuelled by a successful IPO in 2021.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
41% female employees
1% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$6.8m
LATE VC
Total funding: $178.7m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company values
- Always With Integrity - We do the right thing, even when nobody’s watching
- Open To All - Everyone is embraced and included for who they are, and what they bring
- Collaborative - We work best when we work together
- Positively Human - We are genuine people that create the Trustpilot family
Company HQ
København K, København
Articles
Leadership
Peter H. Mühlmann
(CEO)Started the company when his parents started shopping online. At the time, they were studying at Aarhus University
Salary benchmarks
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