Customer Success Working Student, nuwo
Home office equipment provider
Open for applications
Home office equipment provider
1-20 employees
Open for applications
1-20 employees
Company mission
To create the most wonderful place at home for employees
Role
Who you are
- Currently enrolled as a working student in a relevant field (e.g., business, marketing, customer relations)
- Strong communication skills, both written and verbal. Ability to effectively articulate complex ideas and solutions to customers
- Customer-centric mindset with a passion for delivering exceptional service and building long-term relationships
- Proactive and resourceful attitude, with the ability to work independently and collaboratively as part of a team
- Strong problem-solving skills and ability to think creatively to resolve customer issues
- Fluent German, strong written and spoken communication skills in English
- Driven by impact – we work hard and take action to achieve great results for our customers and nuwo
- Speed of execution – we move fast and rely on you to elevate the team's delivery
- Embrace feedback – no one is perfect, and we strive to learn from each other's constructive feedback
- Sense of humor – have fun, learn, and bring good vibes to the team
- Loyalty – we value team members who are committed to our mission for the long-term
What the job involves
- As a Working Student in our Customer Success team at nuwo, you will have the opportunity to gain valuable hands-on experience in the exciting field of customer success while supporting our team in ensuring our customers' satisfaction and success
- You will also work very closely with our product and technology teams to gather customer feedback and insights to improve our tech product
- Provide exceptional customer support through various channels such as email, phone, and live chat. Address customer inquiries, troubleshoot issues, and ensure timely resolution of problems
- Monitor our fulfillment and order processes to ensure a smooth delivery to our customers
- Gather customer feedback and insights to help improve our products and services. Collaborate with the product development team to communicate customer needs, pain points, and feature requests
- Maintain accurate and up-to-date records of customer interactions, feedback, and support cases. Generate regular reports on customer satisfaction, retention, and engagement metrics
Our take
With the skyrocketing number of hybrid workplaces, efforts to ensure employees have the right hardware to do their jobs remotely has given way to a refocus on having the right furniture. Back and shoulder pain are common among desk workers, especially among remote team members who often use dining chairs and other furniture not primarily designed for ergonomics. As a result, investing in home office furniture has become a new priority in the remote work revolution.
Nuwo acts as an online marketplace for employers wanting to equip their workers with the right furniture and tools to do their job comfortably and safely from home. Companies lease office furniture from Nuwo to their remote and hybrid employees who can enjoy high-quality office equipment, all tax-deductible from their company. The company also offers legal and safety as a service which includes insurance protection and continuous risk assessment for hybrid workers.
In 2023, the company received a significant amount of seed funding which it is using to expand its operations. As the number of hybrid and remote workspaces continues to grow, Nuwo's focus on furniture rather than hardware will give it a strong niche to expand into.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Jul 2023
$2.9m
SEED
Total funding: $2.9m
Company benefits
- Hybrid, asynchronous work environment for flexibility in where and when you work
- Sponsored home office setup with all the tools and equipment you'll need to excel in your role
- Access to the latest Apple equipment to help you create, innovate and collaborate
- Company and team events for a welcoming environment and building strong relationships
- A high-impact working environment with flat hierarchies and short decision-making processes, giving you the opportunity to make a real impact on the product and roadmap
Company values
- Driven by impact – we work hard and take action to achieve great results for our customers and nuwo
- Speed of execution – we move fast and rely on you to elevate the team's delivery
- Embrace feedback – no one is perfect, and we strive to learn from each other's constructive feedback
- Sense of humor – have fun, learn, and bring good vibes to the team
- Loyalty – we value team members who are committed to our mission for the long-term
Company HQ
Mitte, Berlin, Germany
Articles
Leadership
Lisa Rosa Brautigam
(CEO)Currently Senator at Senator of Econmy Germany. Previously Co-Founder at Bräutigam Wartenberg Consulting, Mentor Teacher Training for Studienseminar RLP and Member of the Organisation Board for European Comission.
Phillip Muller
(COO)Previously CEO and Co-Founder at Unping, CPO at Wunder Mobility, Co-Founder at Fleetbird, Head of Digital Strategy for standpunkt digital.
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