Solutions Architect, Weights & Biases

• Based in London, supporting EMEA and APAC regions primarily
• Proven track record of systematically diagnosing and resolving infrastructure issues
• Experience in a customer-facing technical role
• Expertise in Docker, Kubernetes, Helm charts, networking, and cloud-managed services (e.g., MySQL, Object Stores)
• Strong fundamentals in Infrastructure as Code (IaC), preferably Terraform
• Proficiency with at least one cloud platform (AWS, GCP, Azure); experience across multiple platforms is a plus
• Strong Linux/Unix command line experience
• Basic proficiency in Python and familiarity with ML workflows or tools

Desirable

• Our Solutions Architecture team at Weights & Biases is a unique hybrid organization, combining the deep technical skills of Site Reliability Engineering with the consultative expertise of Solutions Architecture
• We focus on ensuring customers can successfully deploy and operate W&B across cloud and on-prem environments while delivering a best-in-class experience that accelerates ML adoption at scale
• As a Solutions Architect, you will be responsible for managing complex customer deployments across AWS, GCP, Azure, and on-prem environments
• You’ll partner directly with customer engineering teams to provision and monitor services, debug and resolve infrastructure issues, and ensure performance and scalability using SRE best practices
• This role blends hands-on technical problem-solving with customer-facing engagement, including technical discussions, demos, workshops, and enablement content creation
• You’ll work closely with Sales Engineering, Field Engineering, Support, and Product to drive adoption and influence our product roadmap based on customer feedback