Customer Success Operations Analyst, Unite Us
$60-68.5k
Software to address the social determinants of health
Job no longer available
Software to address the social determinants of health
501-1000 employees
Job no longer available
$60-68.5k
501-1000 employees
Company mission
Unite Us' mission is to redefine the way health is delivered across communities.
Role
Who you are
- A strong track record of success in an operational or analytical role
- Demonstrated experience managing complex projects with confidence
- You are a master of efficiency and you thrive when designing and implementing effective business processes that are results-oriented and make everyone’s lives easier and more streamlined
- You have strong “influencing”-style people skills. You can both inspire desired behaviors and also enforce governance when needed, and you know how to strike a balance between the two
- You excel in a fast-past, collaborative startup environment - providing excellent support across multiple simultaneous initiatives while maintaining detail and accuracy. You are excited to go above and beyond when needed to help the team succeed
- You are an exceptional written and oral communicator and dynamic presenter who knows how to advocate for an idea
- You have a track record of successful advocacy outcomes that have led to clear business and policy outcomes
- You bring solutions to complex problems and can convince others to adopt your vision
- You are a strong relationship builder and connector
- You function well in a fast-paced, team-focused environment where you need to build consensus across departments
What the job involves
- Unite Us is seeking an entrepreneurial Analyst to join our Customer Success Operations team to partner with the Customer Success Operations and Customer Success leadership to own the development of processes and workflows in the Customer Success department
- This Analyst will play a critical role in accelerating the growth of the organization by maintaining a well-structured Customer Success process
- This role will be leading initiatives to enhance the team’s productivity, and implementing solutions and recommendations based on data and analysis
- Success in this role requires strong orientation towards results, will be highly responsive to feedback from our Customer Success team and a desire to take the lead in shaping process enhancements and improvements, and the ability to thrive in a high growth and fast-paced team environment
- This role provides support to the Customer Success department at Unite Us in collaboration with other members of the Customer Success Operations to ensure our customer facing team has the resources needed to serve our customers most effectively
- Collecting data across the team on gaps in efficiency or resources needed
- Advising on the changing needs of the team
- Leveraging performance metrics to provide recommendations on priorities and decisions around resource allocation, growth planning, and process optimization
- Surfacing critical information and insights to key stakeholders at the right time, including highlights of emerging problems, misalignments, and other challenges
- Working cross-functionally with teams across Unite Us to validate operational processes and ensure a streamlined, non-duplicative approach
- Assist in overseeing CRM data hygiene and maintenance to ensure we have the best possible visibility into our business
- Use your love of process to inspire collaboration and information-sharing within the team, to effectively support our Customer Success team
- Take the lead on maximizing team productivity by evaluating and implementing new processes, approaches, and tools. Partner with CS Operations leadership in evaluating and implementing new tools or technologies that support automation, productivity, and more
Our take
Unite Us is a technology company building a coordinated care network of health and social service providers in the US. Providers across sectors can send and receive electronic referrals, track every person's total health journey, and report on tangible outcomes across a range of services. This social care infrastructure helps communities transform their ability to work together and measure impact at scale.
Unite Us' software improves coordination, tracks outcomes, and helps standardize data sharing between payers, providers, government services, and social services. It works with healthcare organizations across the country including Kaiser Permanente, CyncHealth and the state of North Carolina, for example.
Recent acquisitions made by Unite Us, such as Staple Health, Carrot Health and NowPow will enable the company to continue to reduce inequities at structural, community, and institutional levels, and improve access to healthcare for US communities through the use of its operational software.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2022
$0.3m
GRANT
Nov 2021
$185m
LATE VC
Total funding: $380.6m
Company benefits
- Paid parental Leave
- 401k match
- Flexible vacation time
- Work from home opportunities
- Medical, Dental, and Vision coverage
- Commuter benefits
Company HQ
Tribeca, New York, NY
Leadership
Dan Brillman
(CEO)BA in Political Science at Yale. Previous Investment Analyst at Buck Consultants and Scout Ventures. Former Air Force Reserve Pilot. Co-founded Unite US in 2013.
Taylor Justice
(President)Previous Infantry officer in the US Army and Sales Engineer at JDSU for 4 years. Co-founded and was a Partner of HigherEchelon, a service-disabled veteran-owned consulting firm.
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