Customer Success Manager, Speechmatics
2-3 days a week in office
Paving the way with Speech AI
Open for applications
Paving the way with Speech AI
101-200 employees
Open for applications
2-3 days a week in office
101-200 employees
Company mission
To combine the latest breakthroughs in AI to understand every voice, language, accent, demographic or dialect.
Role
Who you are
- We are looking for a Customer Success Manager to join our ambitious and collaborative team
- The ideal candidate will be an exceptional communicator with a proven track record of delivering value to customers while taking commercial ownership of their book of business, particularly in a fast-paced environment; aligning with our mission to ‘Understand Every Voice’
- You will be the 'conductor of the Orchestra', ensuring our customers voices are heard across product, marketing, and finance teams
- This role requires a highly motivated individual that takes a proactive approach to customer success and hitting targets
- Proven experience in Customer Success, preferably in a start-up or scale-up environment. Experience with technical API-based products is a plus
- An individual with a hunger to learn and grow within the company
- Exceptional communication skills, with the ability to convey complex information clearly and effectively, to a variety of stakeholder
- Proven track record of working independently, taking initiative to deliver targets
- Ability to present data and insights effectively, building rapport with customers and stakeholders
- A team player who takes pride in their work and aligns with our company values
What the job involves
- Effectively manage relationships with key stakeholders, both internally and externally, ensuring clear and consistent communication
- Liaise with product, marketing, and finance teams to ensure customer feedback is heard and acted upon. You are the voice of the customer
- Proactively engage in conversations around renewals and upselling, showcasing the value and impact of Speechmatics innovative solutions
- Develop strategies to maximise growth and de-risk churn, demonstrating a proactive and solution-oriented mindset
- Work closely with the Director of Customer Success and team members to drive customer success initiatives
Salary benchmarks
Our take
Speechmatics is unlocking the business value of human speech. Developed by researchers at the University of Cambridge, Speechmatics is a provider of speech recognition technology that easily transforms structured and unstructured voice data into text.
Speechmatics doesn't simply transcribe, its API can also summarise, detect topics, gauge sentiments, and translate in real-time or from recorded media. Ultimately the company aims to create a seamless and inclusive relationship between human/computer interactions and crucially, it can adapt to numerous industries and use cases so as to understand every voice, language, accent, demographic or dialect. This enables businesses to grasp the essence of human speech, transcending biases commonly built into LLMs.
Speechmatics' software currently operates in over 48 languages and it counts Veritone, Deloitte, Vonage, 3PlayMedia, and Vail among its customers. Recognised as a Top 10 Trailblazer in AI by Fast Company, Speechmatics moved to focus on intelligence in 2023, capitalising on accuracy but also using the power of LLMs to provide overall business value.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
38% female employees
-16% employee growth in 12 months
Company
Employee endorsements
Challenging work
"No day - or hour - is the same! We work hard and fast, continually pushing the boundaries of what is possible for a relatively small team. The..."
Funding (last 2 of 5 rounds)
Jun 2022
$62m
SERIES B
Oct 2019
$7.8m
EARLY VC
Total funding: $81m
Company benefits
- Incredibly Flexible Working 🤸
- With our 'Focus Fridays' you get an undisturbed day of focus 🧘♀️, offset with Together Tuesdays when we have our team meetings 👫
- Company Lunches, with fully stocked snacks and drinks 🥗
- Private Medical and Dental for you and your family 🏥
- Global Working Opportunities 🌎
- Generous Holiday Allowance ☀️
- Pension/401K matching 🪺
- Home allowance for tech/home office equipment (on top of your choice of laptop, screen and accessories- of course) 🧑💻
- EV Scheme 🚗
- Work from Abroad Scheme 🏝️
- Learning & Development budget 📚
- Enhanced Parental Leave 🫶
- Free On-Site Massages 💆♀️
- Independent Financial Advice 💷
- Friday Lunch Yoga 🧘
- Wellbeing Support 🤲
- Charity Day 🎗️
- Cycle to Work Scheme 🚲
- Life Insurance 🛟
- Referral Bonus 🧑💻
- Patent Bonus 💡
- Income Protection 🔒
Company values
- Move Fast - We believe in finding the perfect balance between the complex and the simple. When you become part of a collaborative team like ours, you have the freedom to fail fast and move on.
- People First - We believe in putting people first. We don’t just want the best teams; we want the best values fit. When you’re part of our team, we’ll do all we can to help you develop your skills.
- Care Deeply - Our aim is to ‘Understand Every Voice’. This thinking doesn’t just extend to our technology. We care deeply about our customers, especially when it comes to the impact our actions have on the world.
- Be Ambitious - To make positive change within our industry, takes bold and forward-thinking action. Which is why we believe in big goals. Our results show that, while change is never easy, it’s always worthwhile.
Company HQ
Holborn, London, UK
Articles
Leadership
Tony Robinson
(Founder)Tony pioneered recurrent neural networks in speech recognition and has built and scaled multiple speech groups and companies.
Katy Wigdahl
(CEO)Katy is a fantastic CEO and brings with her a wealth of experience in leading finance functions and improving the overall quality of data and decision-making.
People progressing
Seve joined in 2020 as a Head of Partnerships & Alliances, before progressing to Strategic Business Lead, driving growth alongside the CEO and leveraging strong partnerships for success.
Liam Steadman has recently progressed to ML Lead, driving advancements in speech recognition technology to enhance understanding across diverse languages.
Diversity, Equity & Inclusion at Speechmatics
David Field (Senior Director, People & Talent)
- At Speechmatics, our mission is simple: understanding every voice out there. That's not just about our tech – it's the heart and soul of who we are. We welcome different experiences, viewpoints, and identities. For us, it’s not just the right thing to do; it’s our catalyst for sparking innovation and creativity. Our teams thrive in an environment that celebrates and supports everyone – no matter their gender, identity or expression, race, disability, age, sexual orientation, religion, belief, marital status, national origin, veteran status, pregnancy, or maternity status. But we don’t just open the door to diversity – we actively welcome it. Why? Because we believe every unique voice adds something special to our team, leading us to smarter solutions and a better workplace. So, come as you are and join our Speechling community. We’re building a place where every voice not only gets heard but is also respected and valued.
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