Customer Success Engineer, Sense

• Bachelor's Degree or equivalent experience
• 2+ years of work experience, including 1+ years of related experience in a technical customer-facing role
• Strong customer presence with Executive-level audiences: ability influencing and supporting their customer needs while demonstrating diplomacy, tact and grace under pressure
• Passionate and proactive: a driven, self-starter who can work independently and as part of a team
• Outstanding verbal and written communication skills
• Superior organizational and time management skills; excellent attention to detail
• Ability to be flexible and adapt quickly in a fast-paced, start-up environment

Desirable

• As a Customer Success Engineer at Sense, you will take ownership of key customer accounts to establish yourself as an expert in employee and candidate experience and become a trusted partner
• Ramp up quickly to become an all-around expert for Sense products and best practices
• Partner closely with customers to fully configure and implement Sense products in an efficient and timely manner
• Create Implementation Launch Plans with your customers to ensure that all parties are in agreement on expected timelines and outcomes
• Ensure on-time delivery of our content + platform solution through effective, proactive planning and communication
• Collaborate and communicate cross-functionally with the internal team to ensure customer issues and opportunities are addressed in a timely manner
• Influence product roadmap by looking for customer trends and sharing feedback with Product Management and Marketing teams
• Meet deadlines independently, balance multiple projects, and proactively communicate delivery and mitigate issues