ServiceNow Project Manager, Sapphire Systems

Salary not provided

Senior level

London

2+ days a week in office

Digital operating transformation provider

Job no longer available

Digital operating transformation provider

501-1000 employees

B2BConsultingFinancial ServicesSaaSOutsourcing

Job no longer available

Salary not provided

Senior level

London

2+ days a week in office

501-1000 employees

B2BConsultingFinancial ServicesSaaSOutsourcing

Company mission

To turn operating friction into digital business momentum.

Job

Company

Role

Who you are

Strong leadership skills and ability to communicate with stakeholders at all levels
Recognised Project Management Accreditation at Practitioner level (preferred)
Excellent communications skills, able to present to peers, customers and the business via phone or in person
5 years’ experience in delivering projects to complex organisations with prior knowledge of ServiceNow preferred
Knowledge of Project, Word, Excel, Outlook and other office applications
Knowledge of ITIL processes
Proven IT service management/delivery experience would be valuable
Experience of working on substantial change projects highly desirable

What the job involves

To lead the ITOM implementation team by example and always represent in a positive manner whilst providing clear guidance on client expectations
Regularly communicate with ServiceNow Delivery Manager / PMO and client PMO manager to raise and resolve issues as well as accept guidance
Ensure project deliverables are complete and accurate. Ensure agreed processes are followed including compliance with the ITOM Solution Delivery Methodology
Work alongside technical architect to develop project plans and roadmaps
Manage project budgets and liaise with budget sponsors where necessary
Review and prepare Project Highlight Reports
Build and maintain relationships with service partners to ensure delivery of supplier work packages to time and cost
Manage all project processes (governance, planning, control, monitoring, risks and issues, reporting and team management)
Draft project documentation (PID and Business Case) as required by client
Willingness to ‘muck in’ and get any ad hoc tasks delivered when required

Salary benchmarks

Our take

Sapphire Systems was founded in 1993 to help companies run more efficiently by providing digital operating technology and enterprise software applications. This helps clients develop advanced technological innovation and cloud services, turning their operations into significant business advantages.

As well as its products, Sapphire Systems provides 24-hour support and expertise to deliver top-class customer satisfaction and accelerate its clients' digital futures. Sapphire Systems is also committed to responsible business, as a carbon neutral company supporting environmentally sustainable development, and offering a Responsible Business programme.

In upcoming years, Sapphire Systems aims to quadruple the size of its business by taking advantage of expansion into the US market. It also wants to become a fully comprehensive operational specialist, and is considering extending its services to HR and CRM systems to achieve this.