Customer Care Administrator, Bromcom

Salary not provided
Excel
Junior level
London

Office located in Bromley, Greater London

Bromcom

Cloud-managed information & finance for schools

Job no longer available

Bromcom

Cloud-managed information & finance for schools

101-200 employees

B2BEducationInternal toolsAnalyticsBookkeepingSaaSAccounting

Job no longer available

Salary not provided
Excel
Junior level
London

Office located in Bromley, Greater London

101-200 employees

B2BEducationInternal toolsAnalyticsBookkeepingSaaSAccounting

Company mission

To provide a single robust and cost-effective solution that removes the need for costly bolt-on products.

Role

Who you are

  • Experience working in a customer service environment
  • Strong organisational and administrative skills
  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Ability to work independently and as part of a team
  • A customer-focused mindset and a passion for providing excellent service

Desirable

  • Working knowledge of customer relationship management systems e.g. Dynamics 365
  • Familiarity with Bromcom products and services
  • An understanding of ISO9001, ITIL and other quality or service frameworks

What the job involves

  • The role of Customer Care Administrator role is responsible for ensuring customers receive the highest level of service when contacting Bromcom
  • This includes working with the wider organisation on quality measures, keeping internal systems up to date, responding to customer needs and directing them to ensure they’re getting the most out of Bromcom’s software and services
  • Be a primary source of contact for our customers
  • Ensure customers contacting the Customer Care mailbox are handled within relevant SLAs
  • Maintain accurate and up-to-date records in our CRM system (Dynamics 365)
  • Take ownership of, respond to and resolve customer escalation and complaints
  • Work with the Customer Care Manager and wider organisation to ensure that relevant procedures are followed in line with our ISO9001 accreditation
  • Contribute to ongoing continual improvement work across Bromcom as required
  • Identify opportunities for process improvement and recommend solutions
  • Assist in regular reporting in relation to customer feedback, including CSAT, NPS and other forms of response
  • Other activities which may change in line with business need

Salary benchmarks

Our take

Bromcom has come some way since Founder Ali Guryen developed a wireless school attendance recording system in the early 1980s – then hailed as revolutionary. Nowadays, the company offers schools and multi-academy trusts (MATs) a range of cloud-based software solutions for attendance and assessment tracking, data management, finance, and budgeting.

While it would be presumptuous to label the company the leader in its field, its claim that 70% of the UK’s secondary schools use Bromcom for their cloud MIS is a serious indication of its position. Its landmark deal to supply its software to over 200 maintained schools in West Sussex is also testament to the company's scope.

The public sector – from which the majority of Bromcom’s customer base comes – has often been criticised for its slow digital transformation. However, the education sector has recently accelerated its migration to the cloud, which is good news for Bromcom which has been championing (and perhaps banking on) this move for a while.

Kirsty headshot

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Few candidates hear
back within 2 weeks

18% employee growth in 12 months

Company

Company benefits

  • Competitive salary package with uncapped commission
  • Pension contribution
  • 24 days annual leave (plus Bank Holidays), increasing to 28 after 5 years service
  • Birthday off (fully paid)
  • Employee Assistance Programme and Wellbeing service
  • Hybrid / Remote working (depending on location)
  • Training and Development
  • Social Events - Bromcom has a number of social events throughout the year to help us keep connected, from our Summer BBQ, to our Christmas meal to name but a few!

Company values

  • Loyalty
  • Honesty
  • Offering true value to the education sector

Company HQ

Bromley, UK

Leadership

Ali Guryen

(Chairman & Managing Director)

Has been involved in Computer Science, Software Engineering & Development since the early 1970s, founding Bromcom in 1986.

Share this job

View 10 more jobs at Bromcom