Global Operations Manager, CluedIn
Eligibility for Stock options
Master data management platform
Open for applications
Master data management platform
21-100 employees
Open for applications
Eligibility for Stock options
21-100 employees
Company mission
To give companies the data foundation they need to fulfill their data-driven initiatives.
Role
Who you are
- Strong experience managing cloud infrastructure (Azure preferred)
- Deep knowledge of Kubernetes environments
- Proven leadership experience in DevOps / Operations teams
- Experience driving automation and process improvements
- Strong stakeholder communication skills
- A proactive, ownership-driven mindset
What the job involves
- We’re looking for a Global Operations Manager to lead our Product Support & Operations function, ensuring the reliability, performance, and scalability of our platform globally
- This is a critical role at the intersection of engineering, product, and customer delivery, where you’ll drive operational excellence, lead a growing team, and shape how we scale our infrastructure and support capabilities
- You’ll take ownership of our Azure-based Kubernetes environments, improve automation and processes, and ensure we consistently meet (and exceed) SLA expectations. This role reports into our Chief Technology Officer
- Own the performance, stability, and uptime of our global Azure infrastructure
- Lead and develop a high-performing operations team
- Drive automation and reduce manual operational overhead
- Oversee incident management and ensure rapid resolution within SLA targets
- Continuously improve processes, tooling, and documentation
- Implement and maintain monitoring and alerting systems
- Collaborate closely with Product, Engineering, and Customer teams
- Manage operational budgets and optimise resource allocation
- Provide clear reporting and insights to senior leadership
- What Success Looks Like:
- High system reliability and SLA adherence
- Fast, effective incident resolution
- Strong, well-documented operational processes
- A continuously improving and upskilled team
- Scalable, efficient infrastructure supporting business growth
Our take
According to a recent survey, over 60% of all data within organizations is never analysed, leading to inefficient processes and poor decision-making due to incomplete information. Furthermore, the cost of collective data prep is expected to be more than $450 billion.
CluedIn is a modern data management platform that aims to facilitate the procedure of making data ready for insights, helping enterprises easily access data that is scattered across their company. The company allows their customers to integrate over 600+ sources of data using a graph database to infer connectivity from the data source.
CluedIn already has customers in a range of verticals including Nordea, SAP, and Ticketmaster and is currently focused on increasing its customer base in the US market. The founding team is made up of engineers from Sitecore who aim to use their experience to scale the company further.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (2 rounds)
Apr 2021
$15m
SERIES A
Apr 2017
$1m
EARLY VC
Total funding: $16m
Company benefits
- Attractive pension scheme
- 25 days holiday excluding standard public holidays
- Flexible remote work policy
- Allowance for home office for remote workers
- Continuous learning culture
- Healthcare cash plan
- Life insurance
- Employee Assistance Programme
- Private medical insurance
Company HQ
København N, København
Leadership
Martin Hyldahl
(CTO)Previously Software Developer/Architect at Softronic for 3 years, at Mondo A/S for 8 years and at Sitecore for 2 years.
Pierre Derval
(CPO)Previously Vice-President Product Development at Ziliko for 1 year, Software Engineer at Experteam for 2 years, Team Leader at GENIVAR for 1 year and Senior Software Engineer at FLEJAY also for 1 year.
Tim Ward
(CEO)Studied Computer Software Engineering at the Queensland University of Technology. Previously CEO at Jerrong for 1 year and Product Architect at Sitecore for 7 years.
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