Attorney Support Specialist, LegalZoom
$49.5-65k
Online legal advice platform
Job no longer available
Online legal advice platform
1001+ employees
Job no longer available
$49.5-65k
1001+ employees
Company mission
To transform how people navigate the legal system.
Role
Who you are
- High school diploma required; Associates degree (or above) preferred
- 2-3 years of similar work experience; preferably experience interacting with attorneys and/or law firm professionals
- Excellent written and verbal communication skills
- Ability to de-escalate escalated issues for a pleasant customer experience
- Must be able to work flexible shifts and overtime upon request
- Proven ability to be a self-starter and able to work independently in a fast-paced work environment
- Team player with the ability to build and foster collaborative relationships with internal and external business partners
- Strong attention to detail, organizational skills and the ability to multitask and prioritize tasks
- Proficient computer and technology skills, and the ability to navigate and operate multiple applications
What the job involves
- The Attorney Support Specialist will serve as a liaison between LegalZoom’s growing network of attorneys and our customers.
- You’ll be part of a team dedicated to connecting our customers to world-class professionals through our nationwide legal plans, and other innovative attorney-assisted services.
- As such, you will go above and beyond to ensure our attorney and customer’s needs are met and that we surpass their expectations
- Promptly respond to legal plan attorney inquiries to ensure they are well positioned to efficiently and effectively provide a world-class legal consultation
- Primary support of new and existing attorney-assisted services to ensure their success with attorneys and customers
- Ensure customer escalations are resolved within agreed-upon timelines, process change ideas are implemented, and influence others towards action and change
- Handle inbound calls and make outbound calls to existing customers in support of the legal plan services
- Respond to a high volume of email communications from legal plan attorneys and customers daily
- Update accounts to accurately reflect all communications with legal plan attorneys and customers and document the corresponding outcomes
- Identify and send appropriate LegalZoom documents to law firms daily in preparation for their consultations
- Monitor attorney availability trends and report common feedback to help identify opportunities to continuously improve the customer experience and process efficiencies
- Identify and log technical issues for quick resolution
- Participate in a number of attorney related quality assurance programs and initiatives
- Enroll and maintain our Local Attorney Directory network to ensure accuracy in the resources we are providing our legal plan customers
Our take
LegalZoom is an online legal technology service that can help people create their own legal documents. It believes legal advice and services should be clear, easy-to-understand, and affordable, and provides services to help people make a will, start a business, lodge a trademark application, and more.
LegalZoom has helped millions of people who otherwise could not hire a lawyer with its extensive range of legal solutions. It competes with a handful of other companies, such as IncFile and Rocket Lawyer, that also provide online legal technology.
Despite operating in a competitive market, LegalZoom has continued to expand, helped in part by growing demand for digital legal solutions, Its 2021 IPO provided further momentum, allowing it to scale its operations and invest in new growth opportunities.
Most notably, the company has now been named the provider of 'legal help' for Perplexity - a partnership that could potentially reshape how consumers and small businesses discover and engage with legal services, positioning legal support as something more accessible.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2011
$66m
SERIES B
Mar 2007
$45m
SERIES A
Total funding: $111m
Company benefits
- Remote-friendly work, encouraging time outside the office to relax and recharge
- Comprehensive health benefits, including mental health and fertility care
- A culture of growth, fostering learning and development and opportunities to give back
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Jeff Stibel
(CEO)Jeff has been the CEO of LegalZoom since 2014. Alongside this role, he is also a Partner at Bryant Stibel, on the Board of Trustees at the Natural History Museum of Los Angeles County, and a Chairman at The BrainGate Company.
Noel Watson
(COO & CFO)Noel joined LegalZoom in 2020 as CFO, adding COO to his title in 2024. Prior to this, he was the CFO at TrueCar and VP of Finance/Chief Accounting Officer at TripAdvisor.
Nicole Miller
(CLO & General Counsel)Nicole joined LegalZoom in 2020 as a General Counsel, adding CLO to her title in 2024. Prior to this, she spent 6 years at The Honest Company, joining in 2014 as a Senior Corporate Counsel before becoming VP of Legal Affairs and Associate General Counsel in 2016 and then moving into the role of General Counsel in 2018.
Prior to joining LegalZoom in 2021, Sheily was the VP of Global Human Resources at Activision Blizzard. She also spent nearly 10 years at Google in various roles, including Director of Global Trust & Safety Operations.
Daniel Lysaught
(CMO)Daniel joined LegalZoom in 2022 as a VP of Growth Marketing before stepping into the role of CMO in 2023. Prior to this, he was a VP of Growth Product & Marketing at Good Eggs. He also spent 6 years at TrueCar in various roles, including Senior Director of Strategic Partnerships & Marketing and VP of Customer Acquisition.
Kathy Tsitovich
(Chief Corporate Development & Partnership Officer)Prior to joining LegalZoom in 2020, Kathy spent 21 years at Intuit. While there, she held a number of roles, including VP of Consumer Group and Business Development.
Aaron Stibel
(CBO & CCO)Alongside LegalZoom, Aaron is a Founding Partner at Bryant Stibel, a Board Member at RBmedia, and an Advisory Board Member at Tufts University.
Salary benchmarks
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