Principal Inbound Product Manager, ServiceNow
Content Strategy
$156.4-244.4k
+ Equity. Compensation applicable to California based candidates only
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$156.4-244.4k
+ Equity. Compensation applicable to California based candidates only
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 10+ years of experience as a Product Manager or a content strategist for a digital product, designing user experiences
- 5+ years experience driving content strategy in a complex organization with multiple content teams
- Ability to architect solution for complex business problems
- Ability to own a product portfolio and define vision and strategy for the portfolio
- Experience in building simple and intuitive products that can drive product-led-growth.
- Ability to define/optimize product management best practices
- Ability to drive product adoption/engagement strategy
- Deep understanding of user analytics and feedback loops
- Ability to work with global teams
- Ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible
- Ability to simultaneously do future product planning, current sprint management and drive product adoption activities
- Passion to deliver exceptional user experiences
- Ability to generate ideas for how our products can make our customers more successful
- Inclination to work in a highly collaborative environment
- Comfortable delivering product presentations to large audiences
- Operates fluently in a fast-paced autonomous environment
- Thrives in ambiguity
- Demonstrates creativity and outside the box problem solving
- Leads from the front with sleeves rolled up
- Sets a high bar for themselves, their team and for the business unit
- Must be able to travel up to 25%.
What the job involves
- As a Principal Inbound Product Manager, you will lead vision, strategy and roadmap for content experience in Impact and help us build a comprehensive industry leading solution
- The candidate will work with design and engineering teams to build content experience and other content teams to drive Impact content strategy deliver a delightful, unified customer experience
- Content experience
- Develop strategy and vision for content experience in Impact by considering customer feedback on content needs
- Develop and maintain roadmap for content related features in Impact for near-term and long-term releases
- Partner with design and engineering team to build and deliver solutions that support short-term and long-term roadmap
- Define and prioritize the backlog of work including the creation of stories for new features, enhancements to existing features and be data-driven in prioritizing features and quality improvements
- Work with scrum teams to deliver your prioritized backlog
- Impact Content strategy
- Define a content strategy to align with prioritized customer jobs
- Evangelize Impact content strategy and requirements with content producer teams across the company
- Develop processes to source and maintain content from multiple teams across the company
- Design mechanisms to measure content performance and provide feedback to content creators
- Content creation
- Manage content creation to highlight Impact benefits and support self-service features
- Partner with other product managers to create product adoption content
- Lead innovation efforts to create engaging content that promotes repeat usage of Impact digital portal
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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